Our service advisor Nick was very clear in explaining what the issue is. There was no high pressure sales. As Nick was very clear in showing me the issue and giving an explanation it makes sense to have General RV complete the work suggested.
Super happy with my General RV team. Called in a panic service call, days away from leaving for 2 weeks. The scheduler said “we got you”. Come on it and we’ll get you back on road and ready for your trip in no time. Super fast, courteous, and the right price.
We came in from camping with an emergency repair and a very short time to our next camping trip, literally 2 days. Matthew was able to not only get the repair done (slide awning failure) but take care of it under the warranty. In addition to the great service, we got a complimentary hot dog lunch while we waited! We were completely delighted with the amazing service!!!
Met with Olivia and Brian (don’t have last names) and both were exceedingly helpful in their efforts to make sure our issue was resolved. They did a quick review of the RV to see if there were other issues not identified by ourselves. The principal issues were resolved, but the hard one - even for anyone - was to identify a high noise (sounded like vibrations) noted at 60+ MPH. While one finding helped (a window not completely closed), the issue remains. Shortly we will be taking it on a rather long trip and we may have to bring it back in. I recognize that this one was a difficult issue to identify and may take a second visit. All in all, I was very satisfied the timely service of thoughtful individuals - Olivia and Brian - and would recommend GRV to others.
Taylor was great to work with. Very helpful always kept in contact. Service department done great work repairs look great. Will return for future service and repairs. Thank you.