Very positive purchasing experience starting with Adam the sales person, Jack the finance person and Bill from service who did a comprehensive review of the Revel. I must add that I had some questions about picking up the RV and Trevor Clark the manager went above and beyond to make this a very positive purchase. I highly recommend General RV in Wixom MI.
DEMETRIUS!!!! My go to man!
After having our motorhome in our driveway for 12 hours, it had to go back because the generator was not working. We seemed to be having some issue with clarity as to what was happening with the generator and more importantly, how was the problem going to be rectified? Demetrius was very honest, understanding and forthcoming with a solution. He prioritized us so we could take our new motorhome next weekend for our first outing. Next, I have been having a problem trying to get an answer on a problem I had with the couch in our unit. It was dirty and they kept just trying to clean it instead if giving me a new couch. Its a $100,000 motorhome, it should NOT have a dirty nasty couch in it. Demetrius assured me it will be taken care of in a timely fashion and not kicked down the street again. I believe him. If you need ANYTHING and want to get it done....he is the go to guy! Thank you Demetrius for hearing me and listening. I very much appreciate you 🙏
Deb Stewart
The customer service team at General RV Wixom was outstanding, as always in our experience. The work was completed on time, with constant communication during the service. Amanda was friendly, helpful, and efficient. Great job!
Everyone we worked with! Alec, Trevor, Max, Chris, Melissa, and especially Patrick who answered all our questions during the walk through. Great people, great service. And Jon from Ocala, too!
General took care of every detail for our trade in, new purchase, pickup and delivery to the campground. We also had all the details to obtain necessary insurance, financial arrangements, and they gave us a detailed tour of our purchase with excellent instructions for hookups, settings, appliances, etc. by Patrick. This was our 3rd RV purchase from General and we had the best experience in each case. Thanks to all who helped us in this process which took only 5 days.
Marlea Pfeil