The service team members . Beth was awesome setting up everything and explaining and Mark was great giving tutorial on new weight distributor and blue tooth brake control , along with all the other service team members . Everyone was very knowledgeable and personable .
Seamless process and when it came to warranty work, we were scheduled for a particular time, pulled in and work was taken care of in a timely and efficient manner.
The VIP treatment... This was our first RV purchase and although a big investment for us the stress was minimized by your expert personnel. First and foremost I'd have to say Phyllis Forster was a huge help understanding the terms of the deal, as well as insurance and financing recommendations. Mike Poma for getting us the deal to begin with. Tennille did a super job and was invaluable, taking us through our walk-through and making sure we knew all of the details and workings of the trailer. Her wealth of experience and know-how was a great asset as we get started on our RV adventure. And finally, the techs Nolan and Mark who gave us hands-on tutorials on all of the details of towing and leveling as well as tips on what and what not to do, as well as the install of our slider awnings.
We did experience a couple of necessary start/stops as far as the closing date, but all strictly essential in order to deliver a quality product to us.
All in all a very professional experience.
Everyone was accommodating. Given the circumstances, they went out of their way to be helpful. The sales staff was not pushy. Placed customer satisfaction above sales.
I have no problem with general rv service dept. My issue is with Keystone RV. They will not cover my slide issue even though it was their reason I've had it in the shop twice since 2022. I will never buy another Keystone product again
Great staff, very polite and informative, they made the process flawless and easy, they even set me up on better insurance for my vehicle and home, 11/10 experience and would highly recommend to any and all
Trevor and his team were awesome! We purchased our third Class A motor home from General RV. Everyone was professional, friendly and extremely knowledgeable about the Fleetwood Discovery that we ultimately purchased! 😊
All team members are super friendly and and always have the customer first in mined.
Very clean operation and professional.
They have always had on services done to make our next outing/trip we had coming up.
People are very professional in General RV team. They know their business very well and do it fast in timely manner. All went extra mile to make our purchase happen. It was a pleasure to deal with everyone. Most impressive was the fact that they were dispersed across multiple locations but worked as one team.