All the staff was very friendly and accommodating. When we walked through our new camper my wife and I bought they were very patient with all the questions we had and we didn’t feel at all rushed though it.
We had some delivery difficulties but the way General RV responded made the overall experience even better. Its refreshing there are still businesses that care about the customer after the sale.
From the moment I walked in to the showroom, I felt like a VIP. My sales person, Ayden, listened intently to my long list of “wants” for my dream retirement journey which I had dreamed of for years. Then I told him my budget!! It was a big ask, but thru his thorough searching, and a few golf cart trips around the property, he found my perfect dream!! Every box had been ticked. Then I met Phyllis, the Senior Business Manager. She explained so many of my options to keep my dream home safe and protected. She was critical (and very patient), in helping me thru all the paperwork and insurance things that needed to be completed to take my baby home. That girl knows her stuff!! Our next stop was with Kevin who directed all the excitement as I took delivery and finalized everything. He was a very professional young man. Next stop was with an incredibly knowledgeable young man, Patrick. WOW! This guy was so extremely helpful. He took me to my amazingly prepped travel trailer and walked me thru every inch of my new place. He taught me all I would need to know to care properly for her. Sooo many things! He was so patient with all my questions and me video taping all his instructions. The service manager also educated me on so many little tidbits and secrets to help me too. The parts department was fantastic as well. Such smart people there. Special mention goes out to Nolen as well.
But what I loved the most about Ayden, Phyllis, Patrick, Kevin and Nolen and the rest of the employees at General RV has to be their genuine dedication to the customer. Your business is run like a well oiled machine, and you could just tell every employee I encountered genuinely loved their job AND their co-workers. The free pizza and popcorn didn’t hurt either😀. General RV such was an extreme joy to do business with. I highly recommend you consider General RV to help you fulfill your next journey.
Amanda kept us informed, provided good advise for working with the manufacturer, had technicans discuss the pros and cons of repair options, and never pressured us into a decision. Additionally, her personality makes her a perfect customer service representative.
From beginning to the end all of the people at General RV on Wixom we met and worked with were knowledgeable, respectful and kind. Even when we returned to have a noisy wheel investigated we received immediate attention and the problem was quickly resolved.