The delivery team jumped through hoops to get my RV ready for delivery. In the end I made the decision to not purchase and they respected my decision and credited my deposit back. This is the treatment from a company that truly treats you like family. Way to go General RV Wixom, Michigan sales team you are 100% true to your word and I would recommend you to anyone in the market looking to purchase !!
The service was awesome.Chuck kept us updated every step of the way which was great.Chuck explained everything to us. We appreciate so much the attention he paid to our camper and us.Also would like to thank the service people who repaired our camper for us.We will see you in the fall.Again thank you so much.
Karan and Mike did everything to make our experience pleasant! We were looking for a. specific floor plan within a certain budget. Karen worked diligently to meet our needs.and she succeeded! We were also specific about where our payments had to be and Mike must have been a magician to put that deal together! Karen and Mike are a perfect team. They are friendly, pleasant, personable, hard-working and professional. We really lucked out when we walked thru the doors of General RV in Wixom. Al and June
Did not need to come to store to place my order. All interactions were over the phone until part was received from Grand Design. Courteous staff even loaded trim panel onto my vehicle.
So far our experience with service department has been exceptional. Even though we did not buy our RV with General RV our service experience has been excellent from Ms. Sam and Adam they are top notch! With these experiences we are inclined to buy our next RV in General RV
We were very impressed with how our visit for warranty work was handled. We pulled into the service area and our service coordinator met us and reviewed our concerns. We had 4 items to be addressed. Steve our initial technician jumped right on the issues and resolved 2 items right on the spot. Two additional issues had to be ‘addressed in the back’. Two days later we were notified that our unit was fixed and ready to be picked up. Very impressive. We were afraid that they would have our unit for weeks. At least that’s the horror stories we’ve heard from other facilities. Very happy with General RV Wixon’s service department.
Most were very thorough and very easy to approach/ ask questions. Very accomidating.
Still waiting on answer to the mossing wand that opens and closes blind at kitchen window??