I like the fact that you sell Trek bicycles, a family owned business. When i expressed and interest in purchasing a new bike rather than repair my 17 year old one, Keith showed me the models that suited me. I rode four different models and chose the one I like best
Genesis' staff is always exceptionally helpful every time I'm in browsing or when we bring our bikes in for servicing. I like to stay loyal to businesses to build and maintain a relationship instead of jumping around from place to place, and Genesis makes that decision a no brainer!
Declan, who answered the phone when I called on Sunday afternoon, was knowledgeable and very helpful. And Keith, who took care of me when I visited the store on Monday, was friendly, welcoming and very efficient. I will definitely come back to Genesis when I’m ready to purchase my new bike.
Fantastic customer service. Everyone takes the time to explain things to you and you never feel rushed. The head of the service dept, Jimmy is super nice and helpful. Genesis also has decent prices and offers quite a few free guided rides throughout the year. All in all a great bike shop.