Trek Bicycle Germantown Googlemaps

   2079 Reviews
2095 Exeter Rd
Germantown, TN 38138
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Recent Reviews:


Everyone I have met the couple of times that I have visited the store have been super helpful.
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The technician who helped me is ,also, a salesman and enthusiast. Very helpful, knowledgeable, and patient.
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The main thing about the staff that's worth sharing is that they know their products, and they take time to talk to you about using their products to improve your riding experience. I appreciate that!
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Just a casual rider only riding about 1000 miles each year for fun and exercise but I get prompt and friendly service every time. Thanks.
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The staff Jeremy and Travis were excellent and knowledgeable. No pressure and took my input and paired me up with the bike that aligned with my needs.
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Great customer service and attention by Jeremy.
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Jeremy [Service Manager] & Travis [Manager] were both knowledgeable & helpful. Even though they could not quickly repair my 2024 Domane+, I was told that they would work with the warranty department to figure out why the bike would not turn on nor charge. The display would not light up. I left it with them & continued on our vacation into Tennessee from Arkansas.
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Knowledgeable, helpful, friendly.
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Staff was polite, efficient and knowledgeable. Turn around time was reasonable as was the rate. Appreciate the fact that you will service other EBs
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Travis was great!
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The service was phenomenal and the staff are very helpful. I’ve got a vintage bike they fixed up for me and I would recommend Trek to everyone I know
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Friendly and fast service.
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I truly appreciate the sustainable, reliable quality of your products and services. A special thank you to Jeremy for going above and beyond to retrieve my online order that was shipped to the store. Your dedication makes all the difference!
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Outstanding customer service.
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We had a great experience! We went in to trouble shoot some tire problems we are having with our current Trek bike. This is our childs first "serious" bike. The Associate was very knowledgable and kind. He took a lot of time to work through where the problem could be. Later, he recommended a helmet and our child was really excited! When we got home, we were able to fix the tire from the Associates recommendation and our kiddo is proud to wear his new Trek helmet.
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The variety of options and staff was very knowledgeable and helpful.
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Good and friendly service
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Great techs that care about the bike and the work they do, and leave you feeling they understand that out on trail, there is no “just the small stuff”
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El personal es muy amable, ayudaron a resolver mi problema en un tiempo súper veloz incluso el mismo día , son muy profesionales y atentos con sus clientes , son amigables , si buscas una bicicleta nueva o reparar una vieja bicicleta , no lo dudes y ve con ellos que tienen buenos precios y lo más importante es que te tratan muy bien sin importar nada . Gracias muchachos.
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Quality parts and repair service
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