The staff was professional and friendly. We loved the different themes and backgrounds that were available to us. They were quite accommodating with children since the appointment was for my 4yr old niece. She was able to color a picture while we looked through all the shots that had been taken. Overall we had a great experience and it sweetens the deal since we drove almost 2hrs for this appointment. We are excited to get the prints in the mail! And we will definitely be back.