Go Green always has exceptional customer service and high-quality maintenance & repairs. They are a few miles farther away from me than my closest shop, but well worth it. I go to Go Green for all my bicycling needs.
Everyone was friendly and knowledgeable. I was buying my first eBike. Theresa was very helpful in showing me how it works. I was grateful that she did not try to up sell me on accessories. I did get a bottle rack.
The bike is beautiful, and was fun to ride. I am looking forward to having a lot of fun riding.
People - very engaged in supporting their customer’s interests. Friendly, upbeat atmosphere. Teamwork apparent.
Processes - well organized, logical, efficient. Encouraged the demonstration of their bikes.
Product Knowledge - they know their products and the competition including accessories and their instillations at time of sale.
Facility - clean, organized, service mechanics work and pricing is visible. Parking available off street.
Pre and Post sales communications have been timely and helpful. Service TBD, but encouraged coming in if necessary for help post sale.
I'm very happy with the quality of the bike we purchased from you, the women's Trekk. Also, the accessories to hold the cell phones were great. We'd highly recommend for anyone to take their bike for a service.
Went in for my mountain bike tune up and ended up pre-ordering a much better bike. Their honesty probably saved me hundreds of dollars on my current Walmart purchased bike. They seem to be pretty knowledgeable and informative. The staff is friendly and you get a feeling they want to help and make things right for every customer. They will be my go to bike shop from now on.