The service here is unkike anywhere else. I genuinely feel welcome and cared for. They give me deals instead of overcharging. Very knowledgeable and always go out of their way to make sure my bike leaves in top working order. 10/10 every time. I highly recomend
Nathan, the store manager, has an extensive knowledge of the brand, products, and mechanics. I have total trust and confidence in his recommendations and service. He’s a big help in my goals of being a faster cyclist with confidence in my bikes performance and reliability.
Nathan bent over backwards to track down an obscure part for me, then was super flexible/patient with my scheduling challenges, and did a great job on the install when I finally dropped off the bike.
Was able to try bike by actually riding. Salesman helped verify size was right. Was able to prepare and deliver while I was there since I had to travel to this Trek store which is further than my own because they had specific size and model available.
There was no pressure to make the sale. The salesperson, Caleb went out of his way to look for options in stock at other Trek stores. Finally, in a pouring rainstorm, he happily installed my new purchased Thule hitch rack and bicycle. He explained all along the way and was not rushed or hurried depite the weather.