Nate was very patient and very helpful. I was well taken care of on my multiple visits to the store. There are a whole range of products to chose from, there is follow-up with videos on anything and everything to do with biking. I got what I was looking for with no issues at all
I appreciated the idea that Trek builds a 26" wheel for "in between" sizes. This opens the opportunity for smaller kids to have a good safe piece of equipment for trail riding before reaching adulthood.
I went to the store initially because I knew the Trek bike I was interested in and you were able to get it for me promptly (Domane + 6). I learned that my staff contact (Nate) was very knowledgeable and helpful, which helped me in my purchase decision. Since then, I have been extremely happy with my purchase and service and have recommended the Concord Trek store often (and I know it has led to at least one other purchase). Your product and service prices seem very appropriate to me.
In recent year I have owned other quality brands of bikes - BMC & Parlee. And wile I have loved these bikes, I enjoy my Trek at least as much.
Nate has really been my only contact at this store, and does an excellent job.