The customer service at the Hooksett store location is above and beyond ! I highly recommend them to anyone for their cycling needs. Great shop all around
The staff that worked with me was accommodating, friendly and very helpful. Matt recognized a problem that was not caused by the Hooksett Trek store, and he went above and beyond to make sure everything worked out to my satisfaction.
David, aka "Fritty", and Rich were awesome in working through the process of completing my transaction.
I cannot compliment the staff of this store enough to express my satisfaction with their service.
brought my bike in for a flat tire. there was a tech issue which trek completely resolved with the ordering of a new tire that was no charge to myself. I feel they could have glossed over the issue but they were up front and fixed the problem. I have been going to tek for years they are great!!
Everyone is always so nice and knowledgeable about the products. They really take the time to listen to what you need or what you're thinking. They make great suggestions for you and your situation.
My bike needed some relatively special work to get the rear hub working properly. The staff put in the extra effort to diagnose and repair the problem and were super friendly and engaging and informative. Reall appreciate the work as that got me back out for a ride same day.