I purchased a Kuat rack a few years ago and it was damaged by another vehicle. Matt helped me figure out which parts I needed to order direct from Kuat and offered to help me install the replacement parts when they arrive. Great service!
I have been using Trek Hooksett for the many years to service all my family's bikes. They provide friendly, professional, and high quality service. Highly recommend.
I feel I have always been treated great.
I think you can find other shops a bit cheaper but as the saying goes “ you get exactly what you pay for!”
The service dept. is honest and fair, can’t ask for more than that!!
I'm familiar with the team at Trek. Matt always take care of me with the latest deals and Simon is always knowledgeable of what my bike needs to be riding my best. Thanks guys!
On a weekday, I stopped into Trek shop in Hookset with my Trek road bike to discuss appropriate spring service with Matt. He was very helpful. After agreeing to a level 1 tune-up and a new rear tire I left the bike in Matt's capable hands.
About a week later, I picked up the bike. It looks great and rides better. The drivetrain is significantly more responsive, and the brakes are tighter.
You can expect excellent service at this bike shop.