We just had Granite Transformations remodel our kitchen. They did an awesome job and everyone involved was a great pleasure to work with. They are professional, always prompt and paid attention to every detail. It is truly amazing to see the "transformation" of our kitchen. I would highly recommend them!
From the beginning with the visit from Kristen, the team that came in to measure for the templates (Bob) to the installers (William); the entire experience was exceptional. We were provided with the information needed for keeping our new counter tops clean with the best products needed for the job. The last piece of granite was left off behind the stove, but when I notified the company it was taken care of the same day.
The dust in our home was a little over the top due to the rain during the entire installation and all the trimming and grinding was done in our garage and not out in the yard. Then the granite dust was tracked into the house by the wet conditions. There was also a lot of cutting on the existing counters since the original back splash had to be cut off and some corners had to also be trimmed. Even with the vacuum being used during the inside trimming it didn't quite get it all. The floors were swept, but there was still more cleanup than I expected.
I will recommend Granite Transformations to friends and family.
The product itself seems to be very good and it looks great. Only issue I have is with misinformation from the beginning. We purchased kitchen countertops with under mount sink. We were told that GT would not hook up any plumbing but they would install the strainers on the new sink as long as we had them on installation day. I actually forgot to buy them ahead of time, so I made a special trip to Home Depot at 8:00 p.m. the night before install. I was then told the next day that the strainers were NOT part of the install and was not covered under insurance, so they could not put them in. You can also expect a little “touch up” paint as well, even though they tell you that you will not have to do anything. Neither of these would have been a deal breaker for me, as they are simple items, but you expect a job to be completed as promised.
My kitchen is beautiful! There were just a couple of issues but they were taken care of. The installers Bob and Jason were GREAT to work with. They called to make verify certain parts of the job before just doing them on a few different occasions. Always professional, excellent craftsman (per our contractor) and from what I can see, they did AWESOME work and made me very happy! Kristen kept me updated every step of the way. I did lose some cabinet space as a result of some errors in measurement but other than that, it looks AMAZING!!!
We were very pleased with the overall work performed by Granite Transformation. They were more than willing to come out several time to correct/finish items that were not finished during the first visit.
We would use them again for any other work needed.
Thank You and we appreciate your kind words, and are so pleased you like your new Kitchen
April 8, 2019
Greg Green Knoxville, TN
What's not to like? Your products are amazing, but your employees are what really make your company so great. Everything from the quote to planning to the installers are top-notch. Meticulous is the word that comes to mind to describe everyone. I think your slogan should be, Promises Made--Promises Kept.