We found the process seamless and respectful from the onset. When we contacted them initially, Tony was at our house in a day or two for a beginning conversation and estimate. We followed up a few days later at the showroom to finish the deal. They quickly scheduled our "measuring/template" day and arranged for installation within a reasonable time. The actual installation was rather easy. The crew completed work in one day with minimal disruption or mess. We are delighted with the final result.
I was very pleased with pretty much the entire process and the counters and new sinks look awesome. The guys were very pleasant and did a great job cleaning up. I have one complaint and one suggestion however.
The complaint is that when they installed my bathroom sink it looks like the only thing holding up the sink is four screws drilled into the plywood with the sink resting on the four screw heads. Granted there is adhesive or caulking also attaching the sink to the underneath of the counter but I'm seriously concerned about the stability. And I will be adding additional support myself. Not too pleased with that.
My suggestion is that you call a day or two ahead of the install to reconfirm. I didn't hear from anyone until about 10:30 and couldn't reach anyone at your office. I found it a little difficult to reach your office just in general.
I LOVE my counter top! I LOVE my Bianco sink, facet and soap dispenser. The price to cover the worn wilsonart on my counter was great. I have had several friends who are amazed how it looks like I have a new kitchen. Tony at the Auburn location was pleasant and easy to work with. Joleen compensated me for a delay in our installation date, which was through no fault of their own. She really made my day. Never thought I would have such a nice kitchen as I assumed it would be cost prohibitive.
The installers were efficient and thoughtful. Did a great job and left everything cleaned up after they were finished.
A very satisfied customer. :)
In fact... I HAVE given a recommendation. You have an appointment to meet with some friends to look at their kitchen.
We are pleased with the end product. We had a couple little glitches in the process but you quickly resolved them.
We are very pleased with the work that was performed by the employees of Granite Transformations. They kept us informed about every step of the job and arrived on time every day. Workers are Very polite! And we love how our new shower looks!
I like the variety to choose from and I like that GT is franchised so the individual store can work with the customer and their specific needs without having to adhere to strict corporate HQ specifications. It allows for some very out of the box thinking!
The products are top of the line, beautiful faucet, lovely sink and delightful counter material. Excellent quality.
However, it is the timely and professional service that stands out the most. All phases of the work, from the initial meeting to estimate the job through the installation are carried out efficiently and on the times agreed upon. Care is taken to protect the surroundings and clean up is thorough.
Granite Transformations is managed and operated in an efficient and customer focused manner that is a pleasure to collaborate with.
Thank you, Jolee, Tony, Scott and Stephan
Excellent phone conversations with Jolee. She's a keeper and prevented me from making a foolish color mistake. Charles was excellent and patient as I changed my mind s couple times. The installers were perfection. Arrived on time and were so neat and clean. You have a business that is run with total efficiency and I cannot say that about very many service providers. I had four countertops done and four sinks under mounted so it was a big job. The reviews have been outstanding. [FIRST NAME REMOVED]
We love our new countertop and backsplash. Scott and partner were very professional, friendly, and precise on their finish work. It looks amazing and I can send a picture to your email. We couldn't be happier. It was fast and it all came together just terrific.