Beyond excellent service. Upon knowing we were soon leaving to visit our daughter, a representative came to assess the problem only hours right after I had first called, and sprayed the diseased bushes the next day. Many thanks.
There is always someone to answer the phone and the customer service reps are polite and knowledgeable. The service people coming to our house have arrived on time (within the 2 hour window given to us) and are knowledgeable and explain the various options clearly. The termite inspector was extremely thorough in looking for damage from termites. The cost, while not cheap, seems fairly reasonable for the level of service that is provided.
I dealt with Craig in the office. He was very knowledgeable, helpful, didn't try to oversell the services and offered ideas and options.
Rather than it feeling like a sales pitch, it felt like someone who took a sincere interest in my property.