I called I had questions after doing a lot of research to what I wanted and Jay was Terrific in handling all my questions. I never felt rushed or talked down to. He truly understood my needs and talked with me through my questions. The bike I wanted was in stock and I decided to make the trip from Trumbull to Greenwich on a Sunday to see the bike and meet with Jay. I was greeted by Jay at the door and the bike and a 2nd option were ready for me to test to be sure I was making the right decision. Jay showed me around the bike, fitted it for me sent me off into the wild to try it and when I came back he was there to anser any questions I had. I bought the bike and their service tech installed all the extras that I wanted on the spot. Terrific, Knowledgeable people, Terrific shop and a Terrific experience all around. I got the $60 lifetime tire repair which I hope to never use, a helmut, front and back lights, a rack for the back to carry things as well as a bottle holder. I never felt pressured to buy anything and will recommend these guys againa and again.
Fantastic customer service! Peter was an absolute gem. In fact everyone at the Greenwich Bicycles is friendly and professional. They helped us select, size and purchase a new bike and were super patient as they explained everything and ensured we were 100% happy. What a great shop!
Grateful to Dio and his colleagues for working on my bikes these past three years. Most recently they changed out my tubeless tires back to tube and spent time thoroughly cleaning the tires. Many thanks!
The store representative I spoke with was friendly and incredibly helpful. I didn't get his name, but he lives in Rye and said he was home from college (Loyola Marymount in California?) for the summer. Great hire.