The customer service was excellent. I only had to pay for what I needed instead of a pris fixe level of work, and the pricing was reasonable. Glad to find my new bike shop for life.
Austin was extremely helpful. Checked on my order and was prompt and professional. I could tell customer service was a priority for him, which reflects on the company. I was very pleased with the entire experience. Rated perfectly.
Preston was extremely helpful with taking our kids used bikes on a trade in towards his Wahoo! 2nd Wahoo for our family. Definitely recommend for service and support!
Repairs & service are always done well and quickly. I always receive friendly, informative customer service and it's an enjoyable place shop to shop and visit!
The person I worked with answered my questions in a way I believe was honest and held up to some research after the fact. He was never pushy and I felt he valued my time, helping me through the process.
The only thing I might have changed is that doing some research, it appeared as soon as the next day the new model of the bike I purchased was launching (at the same price), so I wonder if I'm going to quickly see clearance deals on the bike I ended up with, or if I look at the new model a bit of buyer's remorse. There's always a new model coming though, and that's something on me to research in the end.
Very quick on timing and great on price. I never feel like they are just trying to take as much money from me as possible, actually the opposite it feels like they are trying to help me spend the less money to fix my bike which makes me always come back there when I need anything done
Guthrie's is without a doubt the best bike shop I've supported to date. That saying a lot given I'm 60 years old, and started riding road bikes on the regular when I turned18. I rely on them to keep me riding fast, safely, and with a smile on my face.
I've been using Guthrie Bicycle for my bicycles maintenance and repairs for many years now. They are honest, do great service and never upsell. I would highly recommend them and will be coming back for many years to come!
I appreciate the knowledgeable and friendly staff.
When I need cycling information, reliable products, parts or repairs I can count on getting great help at Guthrie’s. I purchased my bike and several for my family members over the years and have had great service and support.