I am a complete newbie to cycling and came in yesterday looking for a road bike as I prep for my first triathlon. Shane took the time to show me the new inventory as well as a nice used bike, which I ended up selecting. He made sure it was an okay fit and let me take it for a spin. He also put together a tire repair kit for me, and made sure I was squared away with a helmet. Finally, Shane took the time to swap out the pedals and had the bike looked over before I walked out the door with it. 10/10 experience, I will be back for all future bike needs! Thank you so much!
I have been a Haymarket Cycles customer since 2007. This is a no none-sense bike store that focuses on customer need with no “up-selling.” They provide excellent recommendations and options for every type of rider. Jared has maintained a talented work shop throughout the years. I always recommend my friends to this store for their cycling needs. My most recent experience was options between two bikes (Madone or Domane). After a great discussion, I comfortably made a choice. I was kept apprised of the order status and the bike has been the best choice for my riding style.
I loved that I was able to walk right in and get a reasonably accurate (which ended up being very accurate,) estimate and a great expected turn around time…. which ended up even being a day or two earlier than expected!
Everyone I interacted with was friendly and knowledgeable.
Excellent example of under promise and overdeliver! Will definitely recommend!
Love this store. Have been buying from them since they opened. They are excellent. Great products, great service shop and great people. They LOVE what they do and it shows.