While I went into the store to purchase riding shorts, gloves and a helmet (Pearl Izumi, Trek) I also was looking for a "touring" shoe. These were not offered, but the entire experience remained great.
It is especially appreciated that a manager such as Daniel was there. Daniel is an asset to Helen's Cycles. Just a pleasant guy all around, and sincerely so.
It was nice to see Helen's Cycles' Manhattan Beach store doing business after being in that location for so many years. I used to frequent the store when I was an active mountain biker.
The sales employee was super knowledgeable and helpful. I told him I was looking for a bike to cruise around on the strand. He recommended the Trek bike Dual 2025 and I took it for a spin and it was perfect. I can't wait to ride my new bike on the strand this weekend,
I brought the bike in to have a new break cable fitted.
It was fitted to perfection at a reasonable cost. A lot more was done. Both wheels were rubbing on the breaks. They ran freely when I got the bike back. You had to grip the front break tightly before it stopped. Now it just needs a slight squeeze. Air was put in the tyers, oil was added where it was needed, and nuts and bolts were tightened. When I rode away it was like I was riding a new bike.
The service tech was very helpful when I got my bike serviced and he tracked down a small part for me from the manufacturer. I got timely updates about the status of my service request.
We had a fantastic experience at Helen's Cycles! I got my first new bike, and the team was incredibly helpful in making the necessary adjustments and providing great recommendations. The entire process was smooth, quick, and hassle-free. Excellent service and a great selection, what more could you ask for? Highly recommend!