I brought the bike in to have a new break cable fitted.
It was fitted to perfection at a reasonable cost. A lot more was done. Both wheels were rubbing on the breaks. They ran freely when I got the bike back. You had to grip the front break tightly before it stopped. Now it just needs a slight squeeze. Air was put in the tyers, oil was added where it was needed, and nuts and bolts were tightened. When I rode away it was like I was riding a new bike.
The service tech was very helpful when I got my bike serviced and he tracked down a small part for me from the manufacturer. I got timely updates about the status of my service request.
We had a fantastic experience at Helen's Cycles! I got my first new bike, and the team was incredibly helpful in making the necessary adjustments and providing great recommendations. The entire process was smooth, quick, and hassle-free. Excellent service and a great selection, what more could you ask for? Highly recommend!
The people working at Helen’s are wonderful! They are friendly, helpful, quick and knowledgeable. It reminds me of how customer service used to be! I’m so happy we have the guys at Helen’s in our community.