The staff are always helpful and very knowledgeable about all things cycling. Helen’s got me started on my journey with cycling from helping me choose the best bike for my needs while staying within my budget, and pushing me to my limits on group rides. Thank you, Helen’s! You’re simply the best!
The service department is excellent. I have a Specialized bike (they don't sell them) but I bring it to Helen's for service because they are very good at quickly identifying the issue and the bike always comes back better than when I dropped it off. For example, the bike was making an annoying and subtle ticking noise while riding. I took it to several bike shops and none of them were able to fix it. I finally took it to Helen's and they immediately discovered cracks in the wheels and suggested I take it back to the competing shop where I bought the bike for warranty replacement. Helen's is awesome.