Helen's Cycles Santa Monica
6742 Reviews
Recent Reviews:
September 6, 2026
Sean Leonard
September 6, 2026
V.S.
I love the excellent service I get in the repair department. They are all excellent, but a special shout-out to Gilberto, who has helped me with my cycle maintenance since I bought my first bike at Helen's over ten years ago (probably longer).
I also like how friendly the staff is, and I appreciate their patience in explaining things to me.
September 5, 2026
Steve Galland
"Overall, I really appreciate the care that went into this. Even though my bike ended up being ready a day after my scheduled appointment, the drop-off process itself was easy and well organized — and living in Santa Clarita, keeping a predictable schedule for the drive over matters a lot to me, so that part went smoothly.
When I picked up the bike, everything had been properly fitted and the specs were reset back to my original setup. I hopped on and had zero trouble adjusting — it rode great right away. The most noticeable improvement was just how smooth the pedaling felt compared to before.
The only small gap: I was told that if I ever notice the gears skipping on uphill climbs, it would mean something needs to be replaced — but since I'm not too familiar with bike components, I didn't quite catch which part they meant. A quick follow-up note or reminder on that would've been helpful, but otherwise I left very satisfied with the service."
September 4, 2026
Long Nguyen
September 3, 2026
C.M.
August 25, 2026
Trek Store of Spartanburg Sc Spartanburg
Jay was absolute top-tier to work with during my recent bike purchase! He was fast to respond, incredibly accommodating to what I was looking for, and made sure every detail was handled with thorough follow-up after the sale. Exceptional service from start to finish—couldn't ask for a better experience!
August 23, 2026
Robert Shiri
August 22, 2026
G.S.
August 20, 2026
Christopher Cooper
Staff is very knowledgeable and helpful. If they don't have something in stock, they order it and it arrives within a few days. The tech team is always willing to check your bike if there is an issue right then and there and get you on your way in very short order. They are the best in the business and while it's a bit of a drive for me to get to them, it is always well worth the trip. They get it right the first time.