Cameron was patient and very helpful walking me through the purchase process. Once I had my new bike, he even took the time to show me how every little thing worked. Very satisfied with the service and the product. Definitely will show at Helen's again and recommend to my friends.
Though I purchased my cycle at another Helen's store the service at this store was more than understanding. Mr. Mike Davis was more than helpful even when I proved how stupid I was regarding the proper understanding of how my Canondale. We joked and had lots of fun and I really enjoyed myself. I will come to the Santa Monica Helen's store no matter the taxes that will be insured when purchasing anything in the Santa Monica area.
Great selection of quality products and very knowledgeable, friendly and helpful sales staff, combined with top-notch mechanics who can diagnose and fix just about any mechanical problems. And Helen's provides great support to local cycling clubs and the cycling community.
I would like to commend one of your employees, Eric Renick.
Mr. Renick's attitude and demeanor is pleasant and informative. His expertise is evident as he went over every detail carefully to make sure I understood the new bike I was interested in. He patiently answered all my questions and went over things I was not comprehending. He was courteous, observant, sensitive to my personality, very informed and presented all the essential information in a non technical manner. He is the best kind of salesperson, respectful and inclusive of his customers as he does his job. He was very influential in my decision to buy a new Santa Cruz Tallboy from Helen's.
People like Eric set a standard of quality reflecting positively upon Helen's. I salute you for having such people in your employ; it reflects high regard for your customers. It is deeply appreciated finding someone aware of the needs of the customer, something more rare today.
Had the absolute pleasure of doing my bike fitting with Nate Loyal who came highly recommended by basically everyone in the local cycling community.
Spent about an hour and a half with him. He is super knowledgeable and a really cool dude. My bike is now a fighter jet. Race ready!!
Couldn’t thank him enough.