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Recent Reviews:

Your staff is super helpful, kind and tell the truth!

Exactly what I needed

I unfortunately ended up cancelling my order but I really appreciated how friendly and knowledgeable Brady was in showing me the ebike. I would highly recommend Helen's cycles.

I showed up fairly late one day when the store was about to close within the next 15 minutes but the associates were kind enough to show me around. One gentleman, Eric showed me bikes that were just what I was looking for. Then, I came back the next day and purchased a bike and Cameron helped me load it into the car. Another guy helped me pick out a good bike lock as well.

I couldn’t be happier with the service I received mechanically. And otherwise. Everybody is so nice and so courteous and friendly and helpful. I know I sound like a family member but I am not happy with the treatment I’ve received. Thank you to the Helen’s team

Serving the community for as long has I have lived here. I was treated courteously and representatives were knowledgeable about the products.

Helen’s cycles Is the best bike store in the city! Probably one of the top 3 bike stores in the country- spectacular service and customer service! If you don’t have a bike go to Helen’s today!

The guys who service the bikes are the best. Swift and efficient. And the "concierge" fella outside the back door during this crappy COVID period, who guides patrons inside the store for this and/or that is in full command of store info and services with an ability to recommend simple fixes to bike problems that appear to be hard to the untrained eye. Tom McCown

knowledgeable & friendly sales staff with great personal experience as a cycling professional.

Jay and team were fantastic helping me find some hard to locate parts for my bike in order to get the bike up and running for a big upcoming event that I otherwise would have been out of luck. Great service. Good folks.

Brady, the salesperson who helped me, was very knowledgeable and helpful. I appreciated that he took the time to understand my needs and to help me find the perfect bike. Thank you!

Well run, good variety of products, courteous staff

Excellent service and excellent products. I appreciated the Covid precautions the store has adopted.

Quality bikes and excellent service.

Great staff. Great service.

Even working with changing pandemic instructions the staff was very helpful. They listened to my various needs and issues and found the perfect bike for me.


I have been purchasing bikes and accessories for the past 25 years at Helens in Santa Monica. Always get good service there.

Everyone at Helen’s Bike shop were really helpful and provided incredible service. Eric Renick, is very knowledgeable and listened to my needs and assisted me without hesitation. I found exactly what I was looking for! Rosey was super helpful and kind during the purchasing process and she provided me with all the pick up details my dad would need upon receiving the bike. The owner also sent me pictures of the bike once it was built to ensure I was purchasing the correct bike for my daughter. Everyone I spoke to were kind, helpful and very friendly. If you are considering making a purchase sight unseen, you have nothing to worry about this bike shop is a trustworthy business you can trust.

Jay was amazing! He went above and beyond to get me a bike- here in Japan. It's exactly what I've been wanting.