Wilber's work, and the service department in general, has been consistently excellent. The prices are fair and the work is performed to a very high standard.
So happy with everything. Great service from Johnny. He explained everything about my new bicycle and asked me what I noticed about each test drive to ensure I was confident leaving the store with the right selection. As someone who had exclusively ridden CitiBikes in NYC the past five years (new to SoCal), he was super patient explaining everything and ensuring I left happy with my bike. I was recommended to the store by my good friend Robert Mitchell, who lived in Venice for 20 years, and I am so glad I listened to him. I won't think twice about where I will go for all-things bicycle related in the future. Thank you!
Adam was great setting me up with the rental and helping me with shoes and pedals. Cameron went above and beyond making sure I was all setup and ready to roll. You have an awesome store and great people.
I needed a trailer for our little puppy and was so fortunate that Johnny answered the phone. He was great! Super enthusiastic and went above and beyond to get us set up. We’ve been going to Helen‘s for years and years and years and have always been very impressed with their sales team and their service team. Thank you, Johnny!