I’m a first time bike buyer and Frank helped me out considerably! He was able to accurately judge my skill and comfort level on a bike and recommended a beach cruiser that was much easier for me to ride and was still within my budget. He patiently answered all my questions as a biking newbie and made sure I had everything I needed to comfortably take my bike and ride it home safely after buying it! I felt I was taken care of really well and it wasn’t just salespeople trying to push their merchandise through! Thanks Frank and thanks Helen’s Bike Shop!
Greeted several times and asked if I needed assistance. Staff were helpful and friendly. Staff got my bike in the shop right away. Repair was completed in less than an hour. Store stocked the parts I needed as well. Staff even offered to follow up with a warranty request for a damaged part and will follow-up with me later in the week.