i bought my first road bike in over 10 years and they were amazingly helpful and friendly to a true novice. Made it exciting to get back on the seat, rather than initimating, nor did i feel pressured to buy anything. excellent folks!
Service was unparalleled from every person I interacted with especially Mike and Eric I checked many stores and options before purchasing my new bike and Hellen’s has the best selection. I look forward to solidifying a relationship with the staff as I’m planning to continue to bring my bike for tun ups/upgrades and for purchasing all my biking needs.
Came in to have two new tubes put in. Very efficient and nice. However, 2 days later back tube was flat. Took it back and there was a tear in the tube. Bike had not been ridden. They took care of it, but still missed a morning ride and it was an inconvineince. Staff was very nice about it.
Eric and Jaye were fantastic. I’ve been going to Helen’s for nearly 20 years on-and-off. The repairs and service are without equal on the Westside of LA. Their prices are reasonable and they (Eric) doesn’t up sell you and put you on something you can’t use. I highly recommend to bike riders who are just beginning and veterans.