I have been a customer of Helen's for over 10 years. I live about 45 miles from Helen's. I drive past at least six other bicycle shops to deliver my bicycles to their shop for service. I have been riding for over 50 years and, in my opninion, their service department is the best, most reliable service and maintenance shop in the western area of Los Angeles (from the San Fernando Valley to Long Beach). I have not been to every shop in this expansive area, but I have been to several and I cannot possibly imgine a shop that could be more consistently concerned with satisfying any customer's needs.
I ride my bicycles as hard as I am able and I perform light maintenance and cleaning, but at least twice a year I deliver each of them to Helen's shop and simply ask them to adjust, fix or replace whatever is necessary. They have never disappointed me.
Above all else, I appreciate the excellent service. Jeff was entirely awesome in the overall process of email, phone discussion and in-person handling of my rental. KUDOS to Jeff!!! The Cannondale bike I used was solid......no problems and rode very smooth and reliable. Other staff members were similarly friendly and provided helpful advice and suggestions on routes I could choose based on my interest. I really enjoyed the Latigo Canyon route...although noticeably tougher challenge vs the small hills in Indiana. Great workout! Great rental experience! Thank you!!