Helen's Cycles Santa Monica Facebook Googlemaps

   6490 Reviews
2501 BROADWAY
SANTA MONICA, CA 90404
3108291836
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Recent Reviews:


Personal. Dedicated. Professional. Knowledgeable
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Great Trek bikes and friendly supportive service
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Incredible service. Cameron is awesome! I was able to exchange my bike without a problem.
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Selection and helpful staff
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Helpful and friendly staff.
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I have been going to Helen's cycles since 10/30/2004 - the day i bought my bike, and i have been having it serviced by you ever since - except for the occasional flat i get - where i have to go to the closest place on foot to my flat - I go to you. Thank you for exceptional service for the past 21 years and counting.
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It feels welcoming to come to Helen’s and the service team knows how to fix things. I feel safe and taken care of. It’s got that old fashioned personable vibe and you always have everything I need.
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All the guys were very helpful. Service was prompt....no waiting. I like that.
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Love Helen's Wilbur took care of me within minutes of arriving and I was back out ready to go riding in less than 30 min
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Great supplies and service. Monty always help me out
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Good work done in a timely fashion.
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The variety and quality of bikes available in inventory is truly special. I always look forward to visiting the Santa Monica shop. The employees are knowledgeable and very helpful. I love this shop…it’s my go-to place whenever I’m in the market to buy a new bike or purchase accessories.
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Great store, beautiful bikes. Great sales and service staff. Convenience of the Westside location.
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Great products, and the sales person, Cameron, super helpful on all counts and not pushy!
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Friendly and well-informed staff member, got a great bike
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Great people who care about you and their business.
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I certainly had options in choosing where to buy my new bike (it's the third bike in my "posse" but my first electric bike), but knew that if I went to Helen's I'd be able to see a large in-stock inventory AND because the breadth of their product offerings were so broad, that I'd get objective advice about how and what to choose. Additionally, the individual with whom I dealt, Johnny, was friendly and didn't seem to push anything on me. So, to encapsulate, it's the inventory, breadth of products offered and friendliness of the staff.
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Quality rental bikes and expert staff to assist.
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From the top down, Helen’s Cycles sets the standard for what a true family-owned business should feel like. Owner Jay has proven that great customer service is what keeps people coming back, and you can see it the moment you walk through the doors. Whether it’s Jay himself greeting you, someone from the service department, or a member of the sales team, everyone makes you feel like part of the family. And when it comes time to check out, the cashier always makes sure you leave with a smile—genuinely happy that you chose to stop by. Overall, Jay and former manager Mike have built an amazing experience over the past decade—one that’s all about community, quality, and that personal touch that’s hard to find anywhere else. 😉
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Gilbert is the best bicycle mechanic I've ever had. I also consider him a friend.
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