Helen's consistently provides excellent customer service in all areas. They are friendly, competent and accommodating. I trust their mechanics and value their advice. After purchasing a bike somewhere else and having a poor experience - Helen's will be my bike shop from now on!
You have a good deal of top end products of good quality and your staff make a good effort to fill customers needs.
Of course my favorite mechanic is Erik Rodas, and Sandy at the front counter is the best.
Helen’s is everything I could want in a bike shop: awesome staff who are fun to talk to, very knowledgeable, and readily provide excellent beta on local rides; great bikes that fit whatever your objective happens to be — from a leisurely cruise down the boardwalk to (in my case) hitting up the trails in the Los Angeles Nat’l Forest; and excellent inventory of both essential and fun gear. I can’t recommend them to a higher degree and only wish that I didn’t live fully across the country to visit their shop more — they’d be my LBS if I lived in the Santa Monica area.
After several months of issues after purchasing a new Cannondale Hybrid bicycle, I am beyond pleased that the manager of the Santa Monica store (Mike), was kind enough to recognize the multitude of issues I was having and generously worked to replace my bike for another model. The new Trek TR3 is amazing and I couldn’t be happier with the outcome of this situation. Nice to do business with companies that still practice great customer service.