Called for propane on Friday; delivered on Monday. worst thing about Heritage is website. For as long as I've been using online service, they have been "updating" website and I have to look up my account and thype it in. Last time I pasted it from your own email and was told it was incorrect. Had to type in it. Then wouldn't accept the Pw I have always used and had to change it.
Stephanie, who went out of her way to make certain the delivery was made while I was still in TN and driver Jerry both were great representatives of your company. Both were friendly, courteous and very efficient.
As always, our deliveryman was pleasant and efficient. He also answered the questions I had freely, with no "talking down" to me.
The staff at the Sevier County office has been very friendly, courteous and helpful to me through the years.
Latest updates - e-mail notifications of bill & new billing system. Customer service was very good on last call I made.
Only one issue with billing - the address of bill processing keeps changing - I pay my bills online - therefore address is stored with bank, I have to wait for bill & update address to send payment, because it keeps changing.