The customer service is second to none! Shelly Cochran has gone above and beyond. As I am a first time home buyer, she has consistently worked with me to help me understand all aspects of propane appliances, steps to take to ensure account works well as well as scheduling a clean up of a rather dirty tank without my request. Though I was planning to ask heritage for a clean up, she was on top of things to ensure the best experience possible. Shelly is the face of your organization in my opinion when it comes to PR and you all have done great by placing her in the public domain to handle people.