Customer service: I was kindly greeted the moment I entered, asked how I might be held, shown briefly where I might find items of interest, and allowed to browse freely.
Selection: High end to entry level bike selection by multiple mfgs, across all key disciplines (e.g. road, gravel, adventure), electric and analog. Nice.
Plus a reasonable selection of accessories, components, and some apparel.
Clean, well-lit, open, well-organized: Easy to navigate and desirable to hang around and explore.
Recent visited with my mountain bicycle, in need of a tune up. Simply dropped off unanounced, scheduling only took a minute, and lined up for later the same week.
During the active tuneup, Holmes Cycling mechanic called to advise that chain should be replaced, due to usage wear (relatively inexpensive cost).
Bike was repaired within the schedule, and ready for pickup the next morning.
I am very pleased with the efforts and professionalism the Holmes Cycling staff took for me.
Completely recommend their business. Thank you team!
Wanted a Trek Domane ALS. Clay blinked once and then proceeded to build me a great bike. I'm very happy with it, and all the time he put into the build.
I trust these guys and have purchased several bikes from Holmes and JC specifically.
Enough to suggest other customers purchase from Holmes. Which they and have but first been informed and educated before they purchased to fit their needs.
Brought my bike purchased earlier this year in for a check-up. Turned it around very quickly.
Also researched a potential range extender for my wife's e-bike and provided lots of details on how it would work.
Expert staff, always so helpful and understanding customer needs. Excellent service and wide variety of bicycles and accessories available. Love riding my Trek Domane+ Loaned it to a friend for a test ride, and she already purchased one.