Great customer service. Bike was repaired when promised and a call was made to verify a necessary replacement was authorized before the part was ordered and installed.
Would recommend.
The visit was to purchase a bike helmet. Upon my wife's first visit, an employee looked across the store and said: "That's too big", but offered no other assistance. During a return visit, another employee easily spent an hour with my wife as she tried on multiple helmets in different sizes. What patience! He also provided some good pointers in determining how a helmet should fit. We were in the store past closing, and the employee showed no signs of impatience. Excellent service!
The staff at Holmes has been and is very good to our family. They provide excellent knowledge and service… and get us back out and riding quickly. They don’t consider any questions too dumb or silly and couldn’t treat us better. We really appreciate them!