Recent Reviews:
August 1, 2025
M.D.
OTTAWA, ON
OTTAWA, ON
Arrived for my appointment & was asked to wait in reception. After 20 minutes I went to the desk to ask if I was registered. Receptionist went to check where my esthetician was & turned out she thought my appointment was 15 minutes later than scheduled. Only then did the receptionist ask if I’d like a coffee while waiting for the esthetician to appear. This should happen on arrival & desk staff should be more hospitable, attentive & aware of waiting clients. For an upscale spa, this should be standard practice.
August 1, 2025
R.M.
OTTAWA, ON
OTTAWA, ON
Sigh...
This was a very special trip to Ottawa as it was the first time my husband had been there. I booked your Escape Cycle & Spa Retreat. A cycle around the city and a 90 minute massage.
The Good: 10/10
- Booking was a breeze and a lovely girl helped me out and promptly emailed me a confirmation.
- The cycling experience was excellent! Excellent guide and very helpful staff.
- Checking into the spa we were very nicely greeted by name.
- Both massages were very good.
The Bad: 5/10
- The information on your website had incorrect information about the cycling tour.
(I contacted Escape Cycle directly to enquire about the food portion [your site indicated that water & healthy snacks were included, a stop for gelato, etc.] and they said that was not included in the 2-hour tour.) I then called Holtz to let you know of the error and a lovely gal said she would contact Escape Cycle and get back to me. She emailed me with the new information I still decided to book and brought along our own water and snacks.
- When I received my final email confirmation it indicated that we were having 12 hour massages. (I typically would not included something this silly in a feedback form however, since there were other issues about incorrect information I have included it.)
The Ugly: 0/10
- While getting changed in the locker room [I had assumed it was for females as my husband was taken to the locker room next door] a staff member opened the door without knocking, for another male client, and I was half dressed. (This was totally unacceptable.)
- Our couples massage room was not a calm aesthetically pleasing space but a water damaged room that had tapped up walls with holes punctured through and wires hanging from the exposed ceiling.
(When I asked what happened, the masseuse explained the water damage from above. This should have been told to me prior to taking my reservation so that I could have had an opportunity to make the choice of booking at Holtz or choosing a more serene undamaged location.)
I have heard many good things about your spa and even if I did not book during this trip I would have appreciated the information and would have booked with you at a later time.
As for how to make things right? This is your business and one that comes with many high reviews, what would you suggest?
[NAME REMOVED]
[PHONE NUMBER REMOVED]
July 31, 2025
C.M.
OTTAWA, ON
OTTAWA, ON
July 30, 2025
S.K.
OTTAWA, ON
OTTAWA, ON
July 28, 2025
O.P.
OTTAWA, ON
OTTAWA, ON
July 28, 2025
C.H.
IQALUIT, ON
IQALUIT, ON
July 27, 2025
Christine (Staff) O'grady
OTTAWA, ON
OTTAWA, ON
July 26, 2025
C.S.
OTTAWA, ON
OTTAWA, ON
Response From Holtz Spa
August 01, 2025
Hi Claire - Thank you for taking the time to share your feedback with us. We are sorry to hear that the entire experience did not meet your expectations. Would you mind sharing a bit more information about what went wrong with that foot treatment so that we may address it with the appropriate individuals? Your comments and feedback are very important to us. We look forward to hearing from you so that we may make any possible improvements.
Kind regards,
Bri
July 25, 2025
J.N.
OTTAWA, ON
OTTAWA, ON
I often come to Holtz for pedicures but this was my first massage. I was a little disappointed that there was no option to shower after the massage as I was heavily covered in oil which then got all over my clothes and was not very comfortable during my commute home in the summer heat.
Response From Holtz Spa
August 01, 2025
Hi Julie - Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your visit. We do have an option for a shower before or after your treatments, however we only have 1 room with a shower so it is required that you request a shower in advance to ensure the room is available at the appropriate time. Thank you for your understanding. We hope to welcome you back in the future for a rejuvenating experience!
Kind regards,
Bri
July 25, 2025
Maria Novati-Blesa
OTTAWA, ON
OTTAWA, ON
July 25, 2025
S.O.
OTTAWA, ON
OTTAWA, ON
July 24, 2025
L.D.
OTTAWA, ON
OTTAWA, ON