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   4155 Reviews
135 Rideau St. Suite 201
Ottawa, ON K1N5X4
(613)241-7770
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Recent Reviews:


WINNEWAY, QC
The relaxation of the environment. The staff was super friendly. Being able to just relax even more after my massage. Loved the experience

OTTAWA, ON

OTTAWA, ON
There was confusion with the lunch I booked, but as a consolation I was offered a complimentary massage for next time. I was extremely impressed and grateful! The entire spa is under construction, and this was not disclosed when I booked over the phone. The change room/washroom area is very small with nowhere to put items down while changing. While I was in there (fully clothed) a man walked in. Very abrasive use of sanding block during pedicure leaving a sore on my toe.

OTTAWA, ON
Professionalism and pampering .

OTTAWA, ON
I had a fabulous experience with all my services. Fantastic service….from my first contact to make the appointment. It’s only when it came to payment that there was an issue. It was settled in an appropriate manner but the person I had to deal with was arrogant. Like I had no right… which clearly I did… but even after agreeing to my concern… the cashier continued on about how wrong I was. I made another appointment but it was only because I like the person that provided the service. Before this interaction, I would have given a 10… now I will wait to see how my next appointment goes before I consider referring anyone else.

OTTAWA, ON
Lika always does a fantastic job and is a lovely person.

OTTAWA, ON
Friendly environment, helpful staff and always a pleasant atmosphere.

OTTAWA, ON
Hello, Thank you for the opportunity to share my experience. It was my first time doing Thai massage. I was totally unaware of the craziness of this type of massage. I was way too sore for the next couple of days. I told the lady that I was doing physiotherapy (I also added that in my form) for tendonitis on my shoulders. I could not do my physio shoulder exercises for some days. I would really appreciate a heads up about Thai massage being the opposite of the common relaxation massage. And that it could be over the phone when I called to book it, saying I had gift certificate and that it would be my first time; or at least when I got there in person with the receptionist. The receptionists are not that friendly, genuine positive or happy attitude we expect from a spa. I didn't feel very welcome: I got a hushed and dry first interaction "It is not here, wait over there and someone will help you!" I also mentioned in my form and in person that I was there to celebrate my birthday in advance only because I was not able to book for 23 of June -my DOB. I was expecting something, any little thing, but I got absolutely nothing. I got only a "Happy Birthday!" felt like a robotic receptionist just doing her job with zero feeling, zero small talk, I felt a little awkward. The ladies doing the massages they were nice. Thank you, [FIRST NAME REMOVED] T. [LAST NAME REMOVED]
Response From Holtz Spa
July 02, 2025
Good afternoon Gislaine, Thank you for taking the time to share your comments and feedback with us. I am sorry to hear that you did not enjoy your recent visit with us. I would like to sincerely apologize for your less than satisfactory experience. We do take this feedback seriously and it will be addressed directly with the appropriate individuals. The Thai Massage is indeed a more intense deep massage with stretching and pressure points. We apologize for any misunderstanding regarding the service. As you had specifically requested the Thai Spa Getaway a description was not provided. I have reached out to you directly to further address your concerns. - Mandy

OTTAWA, ON
My husband and I left feeling relaxed and happy. We love the attention of details that we received.

OTTAWA, ON
how professional my whole visit was handle.

OTTAWA, ON
Fiorella is amazing. I have the best cuts ever from her.

OTTAWA, ON
As soon as we came in, we were greeted by friendly receptionists. I did the bindi bliss with Olenna and Alicia for the hair portion. Olenna was AMAZING. She immediately made me feel comfortable. She radiated positivity and confidence in her craft. I thoroughly enjoyed my session with her. Alicia was also fantastic. She kept an easy conversation going as she blowdried my hair. Wonderful experience. Would definitely go again. The location is great. You can park at Indigo lot in front and spend all day in the market and surroundings to make it worth your while.

OTTAWA, ON
Great welcome and grand oeducure

OTTAWA, ON
The staff are very friendly, accommodating and professional. The estheticians and hairdressers are excellent.

OTTAWA, ON
The message was great, and personnel are always polite and professional, but oddly, the business is operating while the rooms and hallways are in disrepair. I believe they're recovering from a flood, but I think they need to advise guests because walking in and seeing the establishment in this state is jarring and odd, with no prior notice. Also, in my massage room, there was a huge hole in the ceiling - not entirely convinced this is a safe environment for guests and staff at this time.
Response From Holtz Spa
July 02, 2025
Hello Middle,  Thank you for taking the time to share your comments and feedback with us. I apologize for the surprise when you stepped into the Spa during your most recent visit. There was a fire on the 3rd floor of the building and as a result we suffered extensive water damage in the Spa. A restoration company was called and serviced our location on the same day to begin remedial work. Construction is underway outside of operating hours but please note that the spa is completely safe for occupancy. The health and safety of both our clients and staff is always our first priority and we would never operate under any unsafe working conditions. So while we aren't as aesthetically pleasing as usual at the moment we will be back up to standard as quickly as possible. I am glad to hear that you enjoyed your Massage and look forward to welcoming you back. - Mandy

APPLE HILL, ON
Facial - a most lovely, relaxing experience, plus, I saw results. Thank you Miriam for your gentle advice and hope for the future.

OTTAWA, ON
Cover gift certificates,, regardless where they come from Don’t expect gift holders to read the fine print!
Response From Holtz Spa
June 27, 2025
Hello Eloise, Thank you for taking the time to share your comments and feedbakc with us. We did ask at the time of booking if you were using a gift certificate from Holtz Spa or one of our Corporate Partners. You had indicated that you had a gift certificate from Holtz Spa however upon checkout you submitted a gift certificate for WaySpa. We were able to adjust your booking to be able to accept your WaySpa gift certificate. We accepted and applied the full amount but there was a balance owing. - Mandy

OTTAWA, ON
The level of professionalism.

ORLEANS, ON
Maryam was super knowledgeable and professional as usual

OTTAWA, ON
The staff was very nice. The Forest Therapy and Shirodhara was so unique and wonderful. Begum explained everything quite well and provided a very soothing experience. Thank you!