I have really enjoyed my recent "helpers" with Home Instead. (The first "helper" slept on my sofa the entire time)!!! The companionship is just what I needed as well as the ability to get out of the house, run errands, shop for Christmas, enjoy walks,etc. My helpers have engaged me in conversations, puzzles, mall-walking for exercise, etc. These helpers have given me my life back! I am so thankful for them.
Everyone we have encountered at Home Instead has been very professional and helpful. My mom was recently in the hospital and the office staff worked with me on a day by day basis re: scheduling and someone from the office came to check in on how mom was doing while in the hospital. Mom's helper Regina has been a life saver for me and my sister. My sister works full-time and I live in another state. Regina provides mom with assistance in the morning with her shower, dressing and attending activities. Mom loves her and we do too. She keeps me updated on any changes she thinks I need to know about with mom. We really think of her as the 3rd member of our family team. We feel very fortunate to have Regina and the entire Home Instead organization (i.e. Monica, Cayce, and Indera).
I have been very impressed and pleased with the care personnel Home Instead has sent. I appreciate the help the personnel has afforded me. I would definitely recommend Home Instead to anyone looking for senior care.
My 94 year-old mother (and her family) has needed extra help since late last year. Home Instead has continued to place their caregivers with her and we have been extremely pleased with the professionalism of the office staff we deal with (Mary and Monica) and their on-site caregivers. Due to a recent hospitalization, my mother requires more care and hours. Weekly hours increased from initially 16 to about 40 per week. Mary immediately went to work with the increased hour request while my mother was still in the hospital and had folks in place a day after her discharge. The care efforts are being shared with family members and Home Instead and as my mother slowly improves, the company has allowed the family to have its own recharge time during the week. The company is always communicating and responsive when a staffer can not make that days shift and makes excellent efforts to keep a team assembled so that any fill-in staff are familiar with my mothers case. They are quick to respond to schedule changes made necessary by doctor appointments, etc. Excellent communication between the company office, staff and family is as necessary as on-site staffing. We have been very pleased with the service and response provided by Home Instead Senior Care.