Very committed to providing the best service to your customers. Very reliable and also “phone friendly!!
Understanding and concerned...
You were always prompt in getting back to us!
You have very knowledgeable and friendly caregivers who work hard!
Thank you so much!!!
We love our regular caregiver, but the substitutes you were able to provide during her one-month absence were also very warm and helpful. Everyone has been extremely pleasant to work with, from the telephone staff to the caregivers to the managers.
Home Instead has exceedingly wonderful caregivers who go above and beyond what is required of them. Administrative personnel are very professional and knowledgeable. Everyone cared for my mother as if she were their own. I love 3000 miles away and I never had to worry about her because I knew she was being in good hands.
Personnel go out of their way to ensure care is done well. They even drive personnel during snow storms. They go out of their way to ensure someone is there even if a last minute cancellation. Love the book that says what was done during a visit.
Very reliable caregivers, who are attentive to my mother's needs. Strong office support when we need some supplemental care, or substitute coverage. Very easy billing procedures and efficient with the long-term care reimbursements.
Every helping person who has come to me has fulfilled the needs I had, usually driving me to a medical appointment and standing by during the duration of it. An added bonus has been the companionship each one has provided which I did not really expect and appreciated a lot.
I cannot express more my total satisfaction with the service I receive from Home Instead.as I have no complaints or any issues with your service. The care-givers I have had over the years have all been excellent. Their attention to details and proven evidence of their true concern for my wife's comfort cannot be over stated. My relationship with the office staff has also been excellent as all special circumstances have been addressed to my satisfaction.
We have had sporadic needs, given my hustband's situation, and will likely need more care in the future. Andrew, and the team at Home Insteadm have been flexible and responsive in responding to our changing needs. The Home Instead companions who have provided care have always been good to work with..
Vilma Torres is an amazing caregiver - kind, engaging and supportive. Please pass along our deepest gratitude to her and the team in Annandale. We couldn’t do this without them. Sincerely, Kelly [LAST NAME REMOVED]