Our Health aide is extremely reliable and flexible in changes in our scheduling needs. The home office is available, friendly and efficient. When our regular Health aide is unavailable, the home office is on the ball with a replacement. Usually, a very good one. We are very satisfied with our experience with Home Instead.
I have been very impressed with the service I have been given from Home Instead starting from the very first visit from them to see my dad last year. Both the administration as well as the home health care worker have been excellent - competent and loving of my dad... thank you
I like the fact that you try to get consistent care for my mom. She doesn’t require much assistance. She appreciates light housekeeping. Also she likes to go out and check her flower beds and pick up her mail but she needs a little assistance due to her be unsteady on her feet. I like it when the sitters encourage her to move around and remind her she needs to drink fluids and eat more.
Home Instead has a list of very kind and responsible sitters. We them called in an emergency just hours after a death in the family and needed a sitter that night. They had someone there by 8:00 pm. We used them several times during the following weeks. Everyone was kind and helpful. After calling in my requests, I always got a call back with the name of the sitter they were sending. Often we got the same sitter, which was helpful as you don't have to introduce them to all the details each time.
Our experience with Home Instead has been great from Day 1. Everyone has been professional and kind. My parents love Ashley, and she does a wonderful job with them and with the house. They are eating well and clean now, which makes me happy, and she is a great cook, which makes them happy! I am so glad that we decided to go with home Instead!