Homeinstead has been very flexible and have taken care to get caregivers that fit with mom. Mom has grown to depend on Millie and she also has warmed up to Megan. Mom can be hard to warm up too anyone. So for her to get comfortable to them has been great. The only reason this was not a 10 was a couple communication issues but they were all resolved. Tiffany and I think its Erica and also if I remember Carmen iand maybe April n scheduling have been great. Thank you all. Please forgive me if I frgot a name or gave an incorrect name.
the caregivers we have at present are very good. However, one of them is taken off from time to time without letting us know. someone new keeps showing up without notice on Sunday night. I have requested the same person must come due to the seriousness of the virus that is still widespread and they must always wear masks. this is very disturbing. Otherwise, the other shifts during the week, we are very pleased. I do appreciate those who work to solve any problems that arise and try to amend the schedule to address any needs we request or may have.
Our son has some emotional and physical disabilities. Your caretakers have made his life easier and more pleasant. He looks forward each week to your visit, and will not schedule any other activity that might interfere. He likes having someone other than a family member to interact with and who will help him get his groceries and lab work as well as other services. Helping with his housework is also something that makes his life more enjoyable. He has a cleaner who comes once a week, but getting help in between is appreciated. I am sure you have helped to keep him at home as opposed to in a facility such as Western State Hospital several times this year. You treat him with respect and dignity. That is much appreciated by his family. Thank You.
I would have rated you a 10 for the past year except for one worker who had a problem showing up when she said she would. This happened several times. I suspect she is no longer with you, as she hasn't been to his apartment in the past few months.
I like the ladies who stay with my Aunt and that we have a routine established. My Aunt stresses over if someone is not there and a replacement comes in. I'm so glad the ladies love their job and only miss occasionally.
I want to be notified when a replacement is sent to my Aunt's house.