Most experiences have been professional and response times have been great.
My concern is three-hour minimums for a client. I realize it is difficult with a sporadic clientele, however, even two-hour minimums are more than enough sometimes.
Your representative was friendly, caring and went out of her way to make us feel comfortable as we navigated the difficult transition from mum as caregiver to mum As dependent. Everything was explained clearly and our contact person was always available when we needed more information during the next few days and weeks.
My dear friend was looked after by a team of wonderful caregivers from Home Instead PEI for many years. They all made lovely personal connections with my friend, went above and beyond in caring for her and making her feel special, and keeping me up to date on her health and needs. Now that my friend has passes away, I will miss the cheerful Home Instead presence in my life!