We have been very happy with Home Instead. We're extremely happy with our caregiver Tonya, who is perfect for my Mom. Downside in the past has been the high turnover, but Tonya has been a consistent and steady presence. We're grateful!
Caregivers are very patient and understanding with my mother. The office responds quickly to any concerns. Caregivers and office staff are very proactive in dealing with any problems or potential problems. I don’t have to worry that there will suddenly not be coverage if one of the caregivers is ill or unable to come.
Following the initial conversation with my husband, the agency followed up and placed a caregiver that met all our expectations.
There was early contact for feed back on how everything was going, and easy channels to use for slight adjustments to hours as needed.
Most importantly, the caregiver herself has made a real contribution to my sense of safety, provided knowledgable care and conveys a real interest in my well being and recovery.
I like the staff's prompt responsiveness. When I was seeking home care for my parents, I called 3 places on a Saturday and left messages. I was surprised to receive a call back within minutes from a Home Instead professional who was on call for the weekend. Karen, the owner, also very quick about addressing my concerns and being available to meet with my parents. The caregivers they placed with my parents have been very professional and genuinely concerned for the welfare of my parents.