I've been very impressed with Home Instead from the get go. I filled in an online survey about the type of support I anticipated with my senior mom coming to live with me. Within an hour I received a call from the owner and very proactive updates/follow up on services available. In person meetings were even better and I've been super impressed by the professionalism and level of engagement of everyone along the way.
We met our case manager and home care worker yesterday and they hit it off with mom right away. I was working from home during the transition and even heard mom and the home care worker singing together from the other room.! How refreshing to know there's a service out there that really listens and cares about those we entrust to them.
We have been very happy with Home Instead. We're extremely happy with our caregiver Tonya, who is perfect for my Mom. Downside in the past has been the high turnover, but Tonya has been a consistent and steady presence. We're grateful!
Following the initial conversation with my husband, the agency followed up and placed a caregiver that met all our expectations.
There was early contact for feed back on how everything was going, and easy channels to use for slight adjustments to hours as needed.
Most importantly, the caregiver herself has made a real contribution to my sense of safety, provided knowledgable care and conveys a real interest in my well being and recovery.
I like the staff's prompt responsiveness. When I was seeking home care for my parents, I called 3 places on a Saturday and left messages. I was surprised to receive a call back within minutes from a Home Instead professional who was on call for the weekend. Karen, the owner, also very quick about addressing my concerns and being available to meet with my parents. The caregivers they placed with my parents have been very professional and genuinely concerned for the welfare of my parents.