Home Instead has provided excellant care for our Dad, and has given us the peace of mind to know his needs are being taken care of. We couldn’t be happier with the care his caretaker has provided, and the office personnel have also been great to work with.
My Mom receives excellent care from Barbara. I can go to work knowing that she has someone who cares for her to take her to appointments as needed and help her with shopping and basic home care. Mom is very independent, but, can't drive anymore, having the caregiver that provides her transportation is a huge help. Thank You!!
I am very likely to recommend Home Instead to others (and do), but service can be improved. A current challenge is getting cash in the hands of caregivers so they can make small purchases for Mom. Mom apparently moves cash from her purse or hiding places in the house to other hiding places unknown to me and the caregivers as well as Mom, who forms little longer term memories. Caregivers are then thwarted from making purchases. We have been told to find better hiding places, but that may be futile given Mom spends most of her waking time going through things in the house (and moving them). Is there another way to handle this? Can caregivers be given small cash advances, to be reconciled when they bring in receipts and the cash purchases added to the bill? Any other suggestions would be welcome.
On the positive side, we very much appreciate the care and attention from your employees. This is particularly true when you take Mom to the doctor's office for routine or emergency visits, even outside normally schedule shifts. It is like we have other family members close by. Thank you for your service.
I like the way Home Instead tries to match the personality of the caregiver to that of the client. If the client doesn't feel comfortable with a particular caregiver, even though the caregiver hasn't done anything wrong at all, the company immediately finds someone else for that client.
The care providers are skilled and attentive and really sweet ladies.. Their personalities are very warm and caring.
Office staffing are always there to answer the phone and assistance and prompt to accommodate my needs.
Just a great service and I have enjoyed my contact with everyone there.