The caregivers have been super helpful and caring. The administrative staff has been very flexible sand done their best to make sure shifts were covered and work with us whenever we had to make schedule changes because of doctor appointments, etc.
Our home aid is always on time and she does. Great work for my 80 year old mother she goes beyond her requirements by home instead by helping with things that she does not get paid for. She is a blessing to her profession.
Most of the caregivers that my mom has had from your company have been very good with my mom and they pretty much know what they are doing. The ladies in the office are very helpful. My personal opinion the caregivers could use some extra training for clients with dementia.
Everyone has been so helpful in getting us started with getting ;your services. We have had one visit with a caregiver and she was excellent. Tomorrow another person will come and we expect a good experience, also.
Home Instead, Cookeville, TN, is a wonderful resource for families with a need for senior care. My Mom is 95 and wants to be in her own home. She looks forward to the caring company four hours a day. Administratively, the Carelog is posted daily by the visiting caregiver. When any need arises, we can call the inside staff and they communicate and review requests with her attending caregivers. My sister and I can review the log and then have more meaningful phone calls with Mom based upon their posts. Thus far, we take Mom for her wellness visits and then schedule return appointments with the expectation that Mom is really doing fine and where she wants to be....At Home.
I have been very impressed with the care, the professionalism of the caregivers, and team at Home Instead. The caregivers are kind, caring, very helpful and go out of their way to make sure my loved one is taken care of with dignity and kindness.
The lady who was regularly coming to our house had a hysterectomy and was unable to come for four weeks. A young lady was sent in her place and we appreciate that we were not left without service. Our regular will be back on the next scheduled visit and we will be delighted to see her. She has become a family friend.
I am most impressed with their Fast, Responsive Scheduling Change Requests when things arise....
Their consistent Professional Friendly Attitude... makes all the difference!
They treat you like they want to keep you as a client.. Client is #1 and that makes them #1 to me!
Their follow-up and follow-through is outstanding!
They have all treated me right, from the personnel that work in my home, to the office staff and management. Definitely worth an eleven but the scale only goes to ten!
--- [FIRST NAME REMOVED] C.