Everyone has been so helpful in getting us started with getting ;your services. We have had one visit with a caregiver and she was excellent. Tomorrow another person will come and we expect a good experience, also.
Home Instead, Cookeville, TN, is a wonderful resource for families with a need for senior care. My Mom is 95 and wants to be in her own home. She looks forward to the caring company four hours a day. Administratively, the Carelog is posted daily by the visiting caregiver. When any need arises, we can call the inside staff and they communicate and review requests with her attending caregivers. My sister and I can review the log and then have more meaningful phone calls with Mom based upon their posts. Thus far, we take Mom for her wellness visits and then schedule return appointments with the expectation that Mom is really doing fine and where she wants to be....At Home.
Other than requesting an additional hour per week care for my mother that seems to be impossible to do at this time I have no complaints the lady is always here on time or at least 20 minutes early and my mother likes her help. She needs additional help with laundry two times a week. Requesting this extra hour each and every Saturday.
I have been very impressed with the care, the professionalism of the caregivers, and team at Home Instead. The caregivers are kind, caring, very helpful and go out of their way to make sure my loved one is taken care of with dignity and kindness.
The lady who was regularly coming to our house had a hysterectomy and was unable to come for four weeks. A young lady was sent in her place and we appreciate that we were not left without service. Our regular will be back on the next scheduled visit and we will be delighted to see her. She has become a family friend.
The staff that has been here so far has been good and the ones we did not care for they replaced upon request. When we need help they are here to help. I worked for the company also and enjoyed everyone I talked to and worked with. They always was good to me and helped me when I needed it.
I am most impressed with their Fast, Responsive Scheduling Change Requests when things arise....
Their consistent Professional Friendly Attitude... makes all the difference!
They treat you like they want to keep you as a client.. Client is #1 and that makes them #1 to me!
Their follow-up and follow-through is outstanding!
They have all treated me right, from the personnel that work in my home, to the office staff and management. Definitely worth an eleven but the scale only goes to ten!
--- [FIRST NAME REMOVED] C.
I like my care giver she is very nice and very friendly she does what is asked without any problem she even offers to help with things like putting up things I might not have put away before she gets here to clean. She doesn't a good job!