The very caring and engaging Home Instead staff do everything possible to assist in the care of my Mother. Their flexibility and conscientious care keep disruptions in our daily routines to a minimum. The care provider is a patient, polite, and pleasant professional who expertly attends to Mom's needs and we find comfort knowing that, in our absence, she is in very capable hands.
The people that Home Instead have sent are very 'high quality'--very well-chosen for the specific care recipient, very good care givers in general, very competent people who inspire trust. They are happy to work with me to try to find a good care-giver fit.
When our regular person is not available, the substitute is also very good and competent and I don't need to stay to meet them and make sure they know what they're doing.
You make sure that someone is there each day to be with the client according to their set plan. Communication between all parties is great and I never was left hanging or not knowing what was happening.
I had a last minute colonoscopy scheduled with only 5 days notice before a holiday wkd. I was unable to find a friend who could spare four hours to help me out, so I called 6 local home care agencies to hopefully find transportation services. After one hour, Home Instead called me back and told me they were able to find a someone in their transportation pool who could drive me to the appt, wait, and drive me back home. I was having some health problems, which is why the procedure was scheduled at the last minute, so i was relieved that I did not have to reschedule the appt. Thanks Home Instead for your quick work and sending me a very capable person / driver.
GL, Durham, NC
Their unquestioned dedication to meeting the client's daily needs as well as the big picture.
The high quality of the care givers
The accessibility and responsiveness of management when the are questions or needs.
You can use my first name in promotions. I do not approve being identifiable in anything going on the public internet. If you use my first name, spell it Susan.