Our home care worker was very prompt and professional, and was a good personality match for our family. After 2 months she felt like part of our extended family. There was enough flexibility in the schedule to allow for the unforeseen changes in life and to accommodate my wife's changing needs.
I have used Home Instead for some time. The young women who have worked with me have invariably been, friendly, enjoyable to be with and competent. They are good drivers and get me to where I need to go.
I unreservedly recommend Home Instead.
H. [LAST NAME REMOVED]
The lady I have that comes three times weekly is excellent . She anticipates all my needs
A nothing is too much. For her. She also is great fun to have around and we enjoy
each other’s company.
The ladies in the office are so kind, easy to talk to and do their best in understanding
so well. A pleasure to call in.
The staff in the office are very kind and go up and beyond to deal with issues that come up re staff, schedule changes and and I really felt like I had support and compassion at the other end of the phone not just a business looking to make money ( even though that is what it is).
Our caregiver has been so competent and able to take things in stride.
I have been impressed with the level of care provided. My lady has even phoned me from the grocery store to ask what I prefer, if an item is not in stock. She is also pleasant to speak with on the phone. I hope soon she will be able to come up to my condo again, and not have to leave my groceries at the door. I’d say your service is great!
Your office staff are very helpful and accommodating. The people that have come to provide care are well prepared, pleasant and they work well with my wife. In particular they are willing to accommodate with activities that my wife enjoys.
We have been fortunate to have a caregiver with considerable continuity which makes a difference. When our long time caregiver had a change in her ability to continue with her hours, the new person came up to speed quickly and had already been subbing for our usual lady. Continuity is key for some older folks with cognition challenges.
Additionally, we have found that the quality of person from HI is very high. We have been very happy.
The office staff has really worked with our family to find the best care for our family member. They understand the trust and faith required to leave loved ones in the care of someone else and in turn they work diligently to provide excellent care.