We have been very pleased with the experience with Home Instead. A large part of this is due to the excellent care that my mother is given by her caregiver. The company is also very good about accurate and timely invoicing.
Ms. Clair and the office Staff are always willing to listen to our concerns. They are extremely responsive to our calls and when we need to make a change or need they swiftly adjust (when possible) to accommodate our needs. The staff that serves our father have been fantastic!
You are excellent at promptly following up with us regarding aide schedule changes and personnel changes as they occur, and at seamlessly accommodating such changes with us as needed. Over the two month period we have been using your services, you have never missed a scheduled service day because of an aide's schedule change or personnel changes that have arisen. We have had experience with 4 of your home care aides, and although all of them had different styles and personalities, all have been professional in their dealings with our family and in caring for my father. I would definitely recommend you to others requiring services such as you provide.
Every person that I came in contact with at this organization has been outstanding! They are professional and their communication is fabulous. I definitely recommend this company for anyone who needs help with a family member in need.
I received prompt initial responses to my online inquiry about transportation services.
Client Service Manager paid attention to details about my transportation needs, quickly followed up with phone calls, and made sure services were coordinated with staff.
Caregiver picked me up at home on scheduled days, stayed with me at surgery center, and got me home safely.
Also, all staffers were pleasant during interactions (phone calls and in-person visits).