We have been impressed with the compassionate and reliable caregivers and their sensitivity to the dignity of our friend. The agency's flexibility and willingness to find just the right caregivers to best suit of friend's needs and personalty has been much appreciated.
I've been using Home Instead to care for my mom on a part time basis (3 of 7 days per week) for 18 months now. The key positive point for me is that they are a very proactive agency. When they sense there may be an incompatibility issue between the caregiver and the patient they are quick to look into and resolve the issue to insure both the caregiver and patient are happy. And when you're trusting your loved one to someone it is comforting to know that the agency is closely monitoring their employees and listening to your feedback.