Beverly Silver, the owner of the agency is kind, caring and responsive. She genuinely appears to care about the clients and works hard to ensure their needs are met. When my father had a crisis right before a holiday weekend she worked hard to ensure that we had quality care for him on very short notice. The aides with whom we have come in contact have all been trustworthy and compassionate. I wholeheartedly recommend this agency.
I've been using Home Instead to care for my mom on a part time basis (3 of 7 days per week) for 18 months now. The key positive point for me is that they are a very proactive agency. When they sense there may be an incompatibility issue between the caregiver and the patient they are quick to look into and resolve the issue to insure both the caregiver and patient are happy. And when you're trusting your loved one to someone it is comforting to know that the agency is closely monitoring their employees and listening to your feedback.