Their goal is to match the client with the best possible caregiver/caregivers for his or her individual needs both physical and emotional. The 2 angels who are taking care of my mom are caring loving dedicated and enthusiastic individuals and my dad and the rest of our family are so blest to have them in our lives.
Our representative was very professional, quick to respond, yet, very thorough!
He was very I formative . By the time he left our home, we did not have a single question or doubt about what care the company could offer my husband
Once we solidified our team of caregivers, we have been very satisfied with the service. We like that you get an opportunity to meet and work with several until you find the right match. The service is consistent, dependable, and affordable.
We started with Home Instead a few years ago, when all Mom needed was help with light housekeeping. As time progressed, she now needs a little more help with bathing, shopping, and companionship. It is wonderful that we can ease into more services with the same caregivers that she is already familiar with. Thank you for making our lives run so much smoother!
Office personnel available and efficient in answering questions (no waits 'on hold,' with music static). My first assigned caregiver was not a perfect fit for my situation, but the second caregiver was perfect, as a result of office personnel 'hearing' my requests for a 'perfect' caregiver.
My mother, who needed her first-ever caregiver, was initially totally resistant to having a caregiver, but now feels she has a new friend who enjoys spending time with her. What a tribute to her Home Instead caregiver !
I am very satisfied with everyone that I have talked with at Home Instead. The office personnel are always friendly and very accommodating whenever I call concerning my Mom's caregivers. I've had to call several times lately to make changes to her schedule based on her needs and they always follow through. Ashley is her scheduling coordinator and has done a wonderful job at scheduling and re-scheduling times and sitters and I truly appreciate her hard work.
Good-natured and experienced home helper, supervisor follow up in home, pre-engagement coordination with office staff, overall business philosophy and practice to help our loved one continue living at home. Thanks.