the home health aide is personable and enthusiastic. i like promptness and dependability, so this is a good fit for us. routine tasks are done cheerfully. when i leave the house, i know my husband will be in good hands and well cared for.
Home Instead Kailua has been very supportive of our family as we are navigating care for our parents. From the friendly and sensitive customer service when I first called to inquire about services to the reliable, kind and thoughtful caregiver this has been a positive experience for our family. We are very grateful.
The helper that Home Instead sent to help with our mom, who turned out to be dying, was a true gift. She quickly made herself part of the family, getting to know all of the family members and making a real friendship with our mom. She knew just how to make our mom comfortable, and showed such care and compassion in making sure our mom was safe and had all of her needs met. Having that helper with us was even better than having a family member present, because she had all kinds of knowledge and skill that we all lack. As it became clear that our mom was dying (and not recovering, as we had originally thought), our helper also showed great kindness towards every member of the family as we processed our grief.
We referred to our helper as a saint and an angel, and that's exactly what she was to us in this most profound period.
Service is great and our in home provider does excellent work. I would make this a 10 if the minimum could be one four hour session a week instead of two. That said we make the most of the two four hour sessions and are happy with the quality of the services..