All the caregivers working with my mom have been excellent! They are consistently on time, and make sure to let me know if there is a problem with my mom. My mom looks forward to her time with her caregivers. I trust them 100% with my mom.
The caregivers have been on site every time they are scheduled. They are friendly and helpful. The case manager has called if there is ever a change in caregivers. The only negative is that the caregivers do not show much self initiative to find tasks to do around the house when they have nothing to do. It would be helpful if they could just clean up a little without being asked. Overall, very positive for Home Instead.