The person caring for my brother is bringing out the best in him. Without the extra help, I don't think my brother would have made the progress he has. He has a new outlook on life and feels more like himself.
We have been so pleased with the level of attentiveness and kindness from the caregivers. I would be remiss if I did not single out Sylvette who has gone above and beyond to build that bond with my mother and make sure she is truly taken care of in the best possible way. Thank you.
Consistency of aides -- in an industry rife with turnover! From previous experience for my mom, and now the help I'm receiving for my dad, it's been top notch. Jessica in particular is one of the best health aide workers I've encountered in a very long time. Their case manager came out to the hospital to assess my dad before we even signed documents They've been terrific since I've tweaked the schedule from 24 hr care down to 6 hrs/a day without any hesitation. Having experience with another company I can unequivocally say that Home Instead is head and shoulders over other agencies!
Brittany was a wonderful introduction to your service - so caring n personable. Lauri is like an comfortable capable friend. I look forward to her visits! You've done a good job keeping me in the loop so i know what to expect, except for one slip but everybody's human. Happy with your service.
You are extremely responsive in times of crisis. We needed caregivers in an urgent situation and you were able to help us within 3 hours for a shift that ran overnight. The caregivers you provide are well trained, very compassionate and matched well with the needs of my mom.