Phone service excellent. Always helpful and knows exactly who you need to talk to.
Also when a new person comes to our home, an office personnel comes to introduce them or calls to let us know who will be coming.
Home Instead provided with a great experience of caretaking that I needed to have a necessary surgical procedure out of town when I didn't have any family support. The Customer Service was also wonderful from beginning to end from scheduling my appointment to sending me a great representative as my caregiver, who treated me like a friend and made me feel safe & comfortable to receive my needed treatment.
All of the employees have been kind, thoughtful, and understanding. In no time they become part of the family. It has been a very positive experience and I would highly recommend Home Instead to a friend. In fact, I already have!
All of your workers are very good.
The only thing I have to say is you sould let the person know when there is a change in persona to the person.
all so send the information for the month before the end of the before month is
Home Instead is professional--its people know what they are doing; they are caring--they have a true concern for the patients and families for which they take responsibility; and their prices--particularly in view of the quality of their services--are quite reasonable, and are well within the reach of those who have a need for their services.
I appreciate the manner in which they regard their clients. My sister has been very comfortable in the companionship of her assigned care givers. The supervisor came out frequently in the early period of my sister's care in order to evaluate her. Then as needed she makes visits to assess the current condition of her. I live many miles away from my sister and the services of Home Instead make possible my ability to insure her care while I am at a distance.