We love everything about the service with just 1 exception. We weren't notified that Pearl was starting last Thursday. I understand that something came up and Chris had to cancel but this was Pearl's 1st time going solo and neither Fred or I could be home to walk her through it. Someone should have been there to walk her through the process. I felt bad for her and I would have liked to talk to my Dad so he really understood the situation.
At any rate Pearl was a real trooper. Having said that we think she is wonderful and even more importantly she has received Dad's seal of approval.
The company conducts their business in a highly professional manner. Senior management staff are always available to assist/address routine or last minute changes to the support care. The PSWs are courteous with the patient and very cooperative with the family. They are prompt in their arrival and departure times making it easy for the family to make appointments outside the home based on those times. Highly motivated, they perform their jobs in a equally professional manner with utmost respect, care and consideration for the patient. They react in a positive manner to the changing needs of the patient while keeping the family fully apprise of those changes. The company utilizes state of the art technology such as secured on-line patient account, e-mails/e-transfers for the electronic transmission of invoices and payments, a plus for the family. In conclusion; HomeInstead is a good surrogate caregiver for your cherished loved ones.
We have been pleased with all aspects of this service. The two care givers that we have had have been excellent.
I particularly like the fact that I can call the office and reach the person in charge without pressing numbers on the phone to get through numerous menus.
The office staff are friendly, helpful and always available to talk to. That means a lot!!!
The friendly and professional team from Home Instead Senior Care has been a pleasure to work with. The communication between all Team at Home Instead Senior Care, with my Dad and with myself is amazing. My Dad is in good hands, is safe, has someone to talk to and should he need a helping hand ... Home Instead Senior Care is there🙏🏻♥️
It’s nice to have the same PSW each time and someone to call when you need further services. Everyone is very professional, reliable and you feel you can trust them! There are no surprises. When life happens and dates and/or times need to change, you always get an advance call to rearrange services.
We have just recently started with Home Instead care, have been visited 2 times and are very satisfied with the care given to my husband and it gives me an opportunity to be away from home for a few hours to take care of chores that need to be done. I am very satisfied with the service.
Very helpful and understanding. I had very little time to meet and plan what was needed for my brother, but all my needs were accommodated in a very timely manner. I would definitely recommend this service to others who have simneeds.i