The ability to always reach someone whenever an issue arose. Very friendly and helpful staff. Everyone was willing to listen and work with me. Priscilla Luckhardt was fabulous in helping to coordinate, answer questions, give advice, and always being available.
My 93yr. old Father needed long-term care after his short-term care ended. I found Home Instead online and was reccomended by his P.T. Come to find out a dear friend of ours used Home Instead for his ailing father.
The staff and the CNA's have been patient, understanding, loving(caring), about my Father's well-being. Also, it has allowed my-self and my husband to go our own apt.'s and other errands without worrying. The CNA'S that come to help my Dad keep him company(talking to him), involving in conversation.
It has, to say the least re-living with my Father who is set in his ways, a chalenge at times.
[FIRST NAME REMOVED]
The level of care, warth, empathy, humor provided from my Mom's care givers is exceptional! They have made it possible for her to remain independent and as active as possible! They are incredible and frankly, I do not know what I would do without this agency!
Your staff has been exceptionally attentive and carting with my father. I have watched them interact.
In addition, the office keeps me up to date on any staffing changes. Could not ask for more.
The quick response of your staff to find private duty nursing for my wife to be able to have her pass away at home was extraordinarily appreciated. The two CNA nursing staff that provided care to my wife before she died is something I will always gratefully remember. They are both wonderful people. I could not of asked for a better provider in this most difficult time.
My first contact with the North Kingstown office was very productive. The person answering the phone took down my information and gave me a date and time for the preliminary visit to discuss our needs in detail. This all happened in one call. (I still haven’t received a callback from another agency!)
Priscilla was very professional, effective and efficient during her visit. She asked about us and told us about the agency’s policies.
Now we wait for the first caregiver to arrive on August 31.
I appreciate the ability to communicate via email - it's very convenient for my personal situation. I also appreciate the Cindy's ability to listen to my concerns, respond appropriately, and keep me informed appropriately.