The quick response of your staff to find private duty nursing for my wife to be able to have her pass away at home was extraordinarily appreciated. The two CNA nursing staff that provided care to my wife before she died is something I will always gratefully remember. They are both wonderful people. I could not of asked for a better provider in this most difficult time.
My first contact with the North Kingstown office was very productive. The person answering the phone took down my information and gave me a date and time for the preliminary visit to discuss our needs in detail. This all happened in one call. (I still haven’t received a callback from another agency!)
Priscilla was very professional, effective and efficient during her visit. She asked about us and told us about the agency’s policies.
Now we wait for the first caregiver to arrive on August 31.
I appreciate the ability to communicate via email - it's very convenient for my personal situation. I also appreciate the Cindy's ability to listen to my concerns, respond appropriately, and keep me informed appropriately.
The quality of care provided by the CNA caretakers, the willingness of the office staff to accommodate our needs(at times with short notice), and the overall quality of the customer service provided by everyone.
The Care Givers provided by Home Instead were excellent with about 50% being outstanding. A difficult accomplishment in today's market. Top management also interfaced and communicated well and the support staff was very polite and cooperative.
I like how the company is run except for 1thing. I think when a new person is coming into the home she should be shadowed by someone who is already working in the home. They will be able to familiarize the new person on how things are to be run in that particular house hold.