The communication is not good. When something has been reported to Home Instead, it sometimes takes a long time to get a response. On one occasion a representative was sent out to work out some discussion about the duties, and I was very impressed. The individual gave me her email. I emailed her back and there was no response. There was absolutely no communication nor follow-up. Nothing was ever done about the problem. Communications needs to be improved and more professionalism displayed.
I have placed a phone call to a major person in the company. My phone call was never returned.
On one occasion one of the attendants ruined some pillows. We asked that the company reimburse the patient. It took weeks, several conversations and far too many phone calls. We got the impression that the company did not believe us when they said they had to investigate.
On another occasion no one showed up and we were not even notified that no one was going to show up.
In general, the patient is pleased with the attendants.
There seems to be misunderstanding about the level of care and the conversations get confusing as nothing was communicated.
Better communication from the administratie level and follow-up would greatly help your company.:)