Home Instead Senior Care Facebook-24 Twitter-24 Googleplus-24 Yelp-24

   120 Reviews
117 North Center Street
Statesville, NC 28677
888-673-1589
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Recent Reviews:


Professionalism of the employees

The lady that helps mom is very efficient and very caring. She does a good job

The caretakers are wonderful in so many ways and meet the needs of my sister. If a caretaker isn’t a good fit they will be changed with a simple phone call.

Wonderful group people to have take care of a love one.

when I go to the office to pay,everyone is so helpful and friendly.

Caring and compassionate staff who really work to help care receivers feel comfortable.

Jenna is great and has been a blessing for my grandparents. She is very mindful and attentive to their situation. I couldn’t ask for a better caregiver. Thank you.

The Home Instead caregivers have all been very kind and helpful.

Home Instead does provide health care workers when needed and fills in when there is a vacancy due to sickness or other absence. That is comforting when care is required.

Always kind and polite. Always there for you.

Flexibility

So far, all the caregivers are wonderful, kind and attentive.

Your service is top notch and employees are very caring and professional.

The staff is very friendly. The nurse in particular is exceptionally good. My mother likes her companion.

Contact with the office has been kind and caring. My assigned home caregiver is wonderful in all aspects.

Very loving caregivers

For the most part good. Most of our caregivers are exceptional.

Easy to work with. Good communication via website.

Excellent care from care giver. She's prompt courteous and thoughtful.

The communication is not good. When something has been reported to Home Instead, it sometimes takes a long time to get a response. On one occasion a representative was sent out to work out some discussion about the duties, and I was very impressed. The individual gave me her email. I emailed her back and there was no response. There was absolutely no communication nor follow-up. Nothing was ever done about the problem. Communications needs to be improved and more professionalism displayed. I have placed a phone call to a major person in the company. My phone call was never returned. On one occasion one of the attendants ruined some pillows. We asked that the company reimburse the patient. It took weeks, several conversations and far too many phone calls. We got the impression that the company did not believe us when they said they had to investigate. On another occasion no one showed up and we were not even notified that no one was going to show up. In general, the patient is pleased with the attendants. There seems to be misunderstanding about the level of care and the conversations get confusing as nothing was communicated. Better communication from the administratie level and follow-up would greatly help your company.:)