The Home Care Consultant to whom I spoke made a good deal of time to speak to me and to answer all my questions. She was very helpful and sensitive to the situation with my mother for whom we need care.
The members of your organization that I have dealt with so far have been extremely helpful and informative. They are willing to go the extra mile. They are very responsive to telephone calls and emails. They are very easy to get into contact with.
Caregivers have always had the concern of their patient and taken great care to follow instructions as presented.
Interaction between patient and caregiver given in a respectful, concerning attitude. Care givers very conscious of cleanliness and need to prsotect patient from germs.
Personalities of various caregivers very encouraging and understanding of patient needs.
I appreciate the care given by the PSW who care for my Mother The Care Co-ordinator initially interviewed our family, developed a care plan based on my Mother's individual needs She then sent the most appropriate PSW to her home I feel confident knowing my Mother is safe and cared for by people who really care about her wellbeing
Home Instead administrative staff have worked closely with me in developing and implementing customized care plans for my parents. Such care plans are individualized and tailored to care routines to enable their day-to-day comfort and assist in the maintenance of medical stability of their various chronic health conditions. Specific forms have been developed collaboratively to enable tracking of their status and the need for physician and/or care facility staff attention/intervention. I am anticipating that my visits can have more of a social focus in the future and allow myself to have a better balance of my own pursuits and other responsibilities.