Depending on the type and level of care you require, My 92 year old mom looks forward so much to her Home Instead Senior Care companion aide during the week. Both office staff and companion aides are caring and professional I would recommend happily
Home instead was very easy to work with and very professional. They also understood my mom’s needs with compassion and kindness. I would definitely recommend them and also use them again in the future.
It was a quick call to start the referral process for my mother. Completing the questionnaire online was helpful for the first in-home meeting with the coordinator. Meeting the coordinator was very pleasant and having this coordinator come to the home with the workers to make introductions to my mother and "orient" them to my mother's case was extremely helpful.
When I started out with HomeInstead, I had very limited experience with home aide companions. I was a bit negative about letting strangers into my home to care for my elderly, fragile mother. Homeinstead changed my perception about home health aides 100%. They have sent me only the highest quality of people--the kind of people I have grown to love, respect, and although my mom passed recently, they stuck with her until the end, went above and beyond what was called for, and I am in their debt. Every home health aide, which eventually boiled down to Kemeisha, Ana and our beloved Nicole (who remains with me to this day helping me to salvage my sanity after my mother's death) will forever be in my heart surrounded by gratitude, grace and God's love. They are all competent, wonderful people, the kind of people anyone would want to welcome into their family as a good and special friend. WIthout Nicole coming to visit with me every Sunday now that my mother is no longer with us, she not only takes care of me by taking me for walks, making sure I eat and going shoping with me, but she worked for my mom for over two years, and our talks about the memories of my mom are invaluable and allow me to want to go on living. She is an angel of gracel. Ana came into the City when my mother was at Mt. Sinai hospital almost every day, thereby giving me a break so I could go home and rest knowing my mother was in the best of hands with Ana standing by. She is excellent at what she does, a true pro. And Kemeisha--there are no words to describe the love I feel for this beautiful young woman who is a natural-born caretaker, who never raises her voice and whom I would trust with my mother's well-being in any situation. She came with us to the hospital and stayed for hours in the emergency room as we waited to get admitted. She is a beautiful soul. Cassandra is also an angel. She is kind, always professional, she never raises her voice to me, even when I am highly stressed. All the people at HomeInstead have spoiled me--so much so that when I needed a live-in aide and hired one from a Hospice-recommended list, I was sorely disappointed by the quality of people they sent because I had been used to nothing but the best from Homeinstead. What else can I say. Homeinstead pulled me through my mother's death one day at a time. My mother, being my only then-living relative, was dying, and I had no other family. Homeinstead stepped in. If I needed to talk, Cassandra was there to ease my sorrows and give me tips she had learned from her own experiences. Homeinstead's competence, commitment and hard work is overwhelmingly above and beyond anything I ever expected from a home-care agency. Debbie also spent a lot of time talking me "down" as things got very rough in the hospital. Thank you, Homeinstead. You have won me over. This is undoubtedly the best companion-service around. I don't know how I could have pulled through without each and every one of you. May you live long and continue to prosper!