As with anything you have to build a relationship of mutual respect and open communication. I feel that the staff had worked to do the best they can for us and overall we are very satisfied. The staff in the office and field are friendly but professional.
I liked the constant communications between the schedulers and me. Though scheduling was difficult due to the pandemic they kept in constant contact. My criticisms would be that there were times when a shift was open the current caregiver wasn’t contacted to see if she would like to stay. Several times they told me they wish they had been given that option. I also didn’t like the initial deposit that has been held with the expectation that I am going to default on my mother’s final bills. I understood that money would have gone towards her first invoices. The caregivers that took care of my mother were wonderful, compassionate and professional. I can not praise them enough for all they have done! Thank you to Torri, Brandy, Rita and Brooke!!!
From the start ,I was talked to like a real human being and they treated me with respect. The staff at the office always calls me back for my questions.I am very pleased with their caregivers .I have had no problems at all.would recommend home instead to anyone.Thank You [FIRST NAME REMOVED].
Home Instead will return my call the same day or the next day and they are always cheerful and professional. My dad's caregiver is excellent and dependable. I am so happy I chose Home Instead Senior Care.