Your technicians are very competent and friendly and offer suggestions on how to accomplish tasks; however, I think you would be much more in demand if you gave a discount to seniors who really, like myself, rely on your folks to get things done in a timely manner. I have made this suggestion before and you said you would take it under advisement but I have heard nothing since.
PROFESSIONALISM. EVERY ASPECT OF OUR RELATIONSHIP WAS IMPRESSIVE FROM THE FIRST CALL I RECEIVED AFTER PUTTING MY NAME ON A LIST AT HOME DEPOT. THE CALL WAS VERY INFORMATIVE, AN ESTIMATOR ARRIVED AT THE SCHEDULED TIME AND WAS VERY IMPRESSIVE. HE NOT ONLY DID HIS TASK QUICKLY AND EFFICIENTLY BUT WAS QUICK AND EAGER TO ANSWER ALL OF OUR QUESTIONS. HE ALSO ADDED SEVERAL SUGGESTIONS FOR US TO CONSIDER AND I WOULD ADD THAT WE ADOPTED ALL OF THEM.
ONCE THE CONTRACT WAS SIGNED THE JOB WAS DONE ON TIME AS AGREED TO AND THEY WERE VERY RESPONSIVE TO ACCEPTING A FEW CHANGES WHILE THE JOB WAS IN PROGRESS.
AS FOR THE JOB ITSELF THE FINISHED PRODUCT WAS PERFECT. I RATED IT A PLUS, PLUS AND MY WIFE GAVE IT A 12 ON A SCALE OF 1 TO 10.
I WAS VERY PLEASED WITH THE WHOLE EXPERIENCE I HAD WITH HOUSE DOCTORS. From the prompt return call from the customer service representative to the various on site workers and owner everyone was very professional and courteous. I actually felt that they had my best interest in mind and not just performing a "job". Thank you and I will defiantly use house Doctors again!