I like the promptness of the shuttles, the employees are friendly and the price. I'm looking forward to the new lot after the construction is completed. I didn't rate you as a 10 because our driver took us to arrivals instead of departures. Traffic was congested at the airport and she got in the wrong lane. Things happen and I'm not holding it against anyone. The driver on the return trip was nice and helpful. Was glad he drove by to make sure I was in my car safe and sound.