Easy to book online. Someone was at the gate to help me as soon as I arrived. Helped me with my bags once I got parked. When I got back, the same, helped me with my bags and took me right to my car in a timely manner.
When I figured out that you were not at the Fine Parking location, I called and two wonderful people straightened me out. They lady gave me directions and the man stood on the curb so I would turn in at the right place. Very happy to know that you all are human and so nice.
I enjoy making my reservation online without any sort of time limit. In other words, months in advance. The staff is always so cheerful when checking in and the wait time for a shuttle is minimal. The drivers are very helpful with luggage both arriving and departing. And I like the water upon check-out.
Typically one does not have to wait very long for pick up from car upon arrival which is so appreciated! Also drivers are friendly and efficient and helpful.
Timely pickup. When the shuttle was full, another one was deployed. Quickly. I will say that the signage for pickup at Hobby is VERY confusing. When I returned, it was very difficult to determine where to go. Signage had confusing / conflcting terminology.