The service is always consistently friendly & efficient. The only thing is that in the past year we have parked only in your uncovered parking at IAH JFK lot, since the covered parking is very expensive. Thank you.
It was very easy and convenient to use the app to reserve our spot. Then the shuttle driver was able to help us load our bags on and off the shuttle. And the shuttle was fast and efficient and picked us up right at our car and then dropped us right at the airport, and right back to our car when we returned. We didn’t have to wait at all either time. And they give you a card with the number in it with where your car is parked so they can take you right to it without any confusion. So don’t forget to save the card!
Easy access, extra wide covered parking spot, frequency of the shuttles which helps reduce overcrowding and long waits outside.
The only problem was exiting the parking lot on JFK. The first booth where there's an attendant wouldn't open after payment. She had to come out and open it for us. Other than that everything was smooth.
I wasn't very happy about the wait time for the shuttle at the terminal, but the lady that helped me pay was super friendly and upbeat. I had questions about my corporate card/account, and she took great care of me!
The driver Felicia is the best driver and check in person that I have had the pleasure to have met.
She makes the Parking Spot at JFK compared to the other drivers I have had in the past.
She is cordial, professional. and a pleasant person in all regards.
Sincerely,
C. A. [LAST NAME REMOVED]