A couple of weeks ago, we returned from a vacation. After loading the car with our luggage, we were backing up out of the parking space, and the car felt sluggish; we had a flat tire. We drove to the exit, pulled through the gate, and pulled over to change to the spare. The spare had never been on the ground, and I had never changed a tire on our car; the jack and getting the spare out of the storage were complicated. Krystal Williams, the cashier at the gate, came to our rescue. She knew how to remove the spare tire from the car; she said she had a Dodge Journey just like ours. I was worried if the spare would hold air, it didn't look so good. Spencer Banner spotted our trouble and jumped in to help. After getting the spare on the car, we let the car down from the jack, and the spare popped off the rim... my fears were realized. We drove to a space where a tow truck could save us from our two flat tires dilemma. The Spot's people are what make it a great place to park your car at the airport. I won't park anywhere else. We're heading back to the Spot next week for the second half of our vacation, this time with the grandkids.
Good service but bus see service to/from terminal needs work. With your recent expansion with the Park N Fly lot on JFK, we drove forever (and through three gates) to get to our assigned parking area. After your bus picked us up, it drove all over the parking lot to pics up more people. It was even worse on our return because we were the last people dropped off due to our location. Your bus service used to be very quick and convenient but now it is no longer quick. You need more buses.
The friendliness of the staff. BUT, the entrance into the parking lot should not be leading in the intersection with delays to park. More structure to enter NEEDS to be evaluated.
Fast, efficient, convenient. And the drivers are very helpful. We are older and have some health problems, and the drivers are always quick to hop off the shuttle and load our luggage on. This last time, the driver even offered to put it in the trunk of our car.
The location is convenient, and we needed assistance before checking out. The staff on site were very helpful - we appreciated their good attitude, which is so rare these days.
Thanks!