Friendly staff that knows its stuff and delivers services in a timely manner. The staff here are always helpful and wiling to listen to and answer questions, even dumb ones like I sometimes ask, and without a hint of “bike snobbery” that you sometimes get in bike shops.
Bottom line is they are bike enthusiasts that know bikes and listen to their customers needs to provide the right bike or repairs at fair prices.
Shop is super thorough and answered all my questions. Kimmel got me hooked up on a great pair of clipless shoes and ensured the proper fit. Best bike shop in the tristate