I like that you keep track of when my sesrvices are due. My technician always calls to let me know when he will be treating the house and he always asks if there are any issues. When I have had an issue, which is seldom, someone responds right a way and takes care of the problem.. I have never had to have them comeout twice.
The people you have working for you are very friendly and helpful. If you have any questions about bugs, etc. they will be happy to answer your questions. Haven't met one yet that won't ask if there's anything they can do for you.