Tom & Paul both take excellent care of us. RFQs are handled promptly. Order acknowledgements are sent asap. And most of all, we get the items we ordered.
Had a Chelsea hydraulic pump fail on our service truck. Called around nobody was able to get one for nearly three months. Paul Cozby with Hydradyne was finding the same availability but took a little extra time and was able to source a pump and had it at my door the following day. This saved us big time and we appreciate Paul's dedication to keeping our equipment running.
I got to talk to a human right away that understood what I was asking. I received a written quote within minutes. I received follow-up emails regarding the status of my order. All of these things used to be the norm. Unfortunately that is no longer the case. When I receive this type of customer service I come back for more which I did.
I deal directly with Tony and Doralee Santos. The 2 of them are always on top of everything. They are quick, attentive and always willing to help. They are out of the Orlando office but our dealing often bounces between Orlando, Tampa and Jacksonville but all are handled directly through Tony and Doralee.