They have a really good service. I have been there a few times to repair and tuneup our bicycles and they always on time and I don’t have to go back after that.
Micheal was excellent. Very knowledgeable and personable. He took the time to work with me on trading in my old bike, made sure I had the accessories I needed for the new one, and meticulously went over the sales numbers as well as how to operate my new E bike.
I would most definitely send someone to Highland for a new bike or any service for that matter 😊
I had to call all over town trying to find a bottom bracket tool to meet the specs for an updated outboard cup diameter, and it was somewhat challenging finding anyone in town who knew the part. I came in to Hyland because they had one tool in stock that I thought might be the ticket, but I wasn’t sure. The nice guy at the front, perhaps the owner, told me he doesn’t do returns on tools, but he was willing to make an exception for me if I brought it back without scuffs. His attitude was awesome, he was flexible and willing to work with me, so I’ll definitely be back. Also, the tool was the right one, so I’m happy with that as well. Cheers!
I appreciate the easy drop-off to repair my bike. No appt. needed. And I like how Highland Cyclery called me with an estimate cost prior to doing the repairs.